Client Services Supervisor - Angell West

Full time 40 hours per week position. Specific schedule TBD by department needs.

The Supervisor provides supervision and training of the call center staff members (Client Liaisons) and front office staff members (Client Care Specialists).

THE POSITION:

The Client Services Supervisorprovides supervision and training of the call center staff members(Client Liaisons) and front office staff members (Client Care Specialists). The supervisor will coordinate and participate in all functions and aspects of client services by assuring that sufficient resources and effective protocols are in place to support the smooth operational flow of patients and clients.

We are seeking applicants with at least 1 year of supervisory experience who has excellent judgment interpersonal and decision making skills in client service matters and in prioritizing and distributing work. This position will provide active oversight of client service personnel throughout the work shift and demonstrate the willingness and ability to both help and positively influence others.

Some of the specific responsibilities include:

• Supervises and assigns work for the call center and front office staff.
• Prepares and completes payroll personnel and attendance records.
• Initiates and is actively involved in the disciplinary and review processes.
• Interacts with veterinary staff and clients relative to call center and front office aspects of veterinary service.
• Eagerly approaches each interaction with a client or colleague with an active desire to exceed their expectations.

COMPENSATION:

Starting $28-32hr
Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications

APPLICANT REQUIREMENTS:

We are looking for an applicant who enjoysworking in a fast-paced environment making quick decisions that support the best interests of our clients patients and the organization.

If you are a self-motivated compassionate positive and organized individual with excellent supervision skills this may be the opportunity youve been looking for.

As this position requires excellent attention to detail as well as verbal and written communication skills we require applicants to include a cover letter with your application showcasing your writing skills.

WHO WE ARE:

Angell West is a satellite hospital of Angell Animal Medical Center both are non-profit hospitalsandare part of the MSPCA one of the oldest and most respected humane organizations in the country.

Working for a non- profit veterinary hospital that clearly delivers on its mission of advancing the health and welfare of animals adds a wonderful dimension to delivering high quality care.

OUR BENEFITS:

MSPCA-Angell has an outstanding compensation package including health dental and life insurance 403(b) retirement plan tuition reimbursement paid holidays sick and vacation time generous employee discounts for pet health care and pet food and free onsite parking.

To join our renowned growing animal hospital and have a career making a positive impact every day in the lives of both our patients and their owners apply today!

Required Experience:

Manager