Customer Service Advisor NCCHS
Customer Service Advisor NCCHS
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Job Description
Role: Customer Services Advisor
Contract Type: Permanent
Worker Type: Hybrid Worker (mix of office and home working)
Salary: Grade C - Starting Salary is 25583 (Level one) rising to 26403 (Level three) pro rata for part time (actual pro rata amount: 12791.50 to 13201.50 per annum)
Location:Loxley House NG2 3NG
Working Hours: Our customer service centre operates between the hours of 7am 9pm Monday to Friday and 9am 5pm on Weekends and Bank Holidays. We have a number of shifts available please include in your application which of the following shifts you are interested in:
- Shift 1: Monday Friday 8.30am 4.30pm (37 hours per week)
- Shift 2: Monday Friday 9am 5pm (37 hours per week)
- Shift 3: Wednesday 8:30am 12:30pm Thursday and Friday 8:30am 4:30pm (18.5 hours per week)
*Please note if you are successful you will need to undertake a 6 week training period 9am - 5pm Monday - Friday and attend our Loxley House site every day during this training period. Employment start date is 24th November 2025 note this is subject to change.
Weve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity youve been looking for Read on to find out more
Working for Nottingham City Council has great benefits. As well as competitive pay great leave entitlement and access to a generous pension scheme we strive to create an innovative inclusive and progressive work culture where everyone is supported to do and be their very best.
In return we are looking for people like you - people who are innovative driven and committed to serving and improving Nottingham. So if you are passionate about making a difference to the lives of those who live and work in our city we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Councilhere.
About the Role
We are seeking proactive and customer-focused individuals to join our busy Customer Service Centre team. As a Customer Services Advisor you will be responsible for handling a high volume of customer enquiries via telephone and email providing advice and support on a wide range of housing-related matters including repairs rent payments tenancy and estate management.
This is a dynamic role within a 24/7 service environment requiring excellent communication skills a positive attitude and the ability to deliver high standards of customer care. You will also play a key role in account management rent arrears resolution and customer satisfaction monitoring while maintaining confidentiality and adhering to relevant legislation and internal procedures.
About You
The ideal candidate will have:
- Experience of working in a fast moving pressurised environment dealing with complex levels of data and conflicting priorities
- Knowledge and experience of using contact centre technology/bespoke IT systems
- An awareness and understanding of equality issues and a commitment to the implementation of Nottingham City Councils Equality Diversity and Inclusion strategy and objectives
- Good Interpersonal skills and a proven ability to communicate effectively including active listening and questioning
- Ability to develop and present written or verbal information in a clear and concise manner
- Ability to work effectively as part of a team
Full duties of the job description can be foundhere.
Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document and identify which of the available shifts you are interested in.
At Nottingham City Council we believe that work is what you do not where you do it. We offer different working arrangements depending on the role including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on theadditional informationfor applicants page.
Closing Date:21st September 2025 (midnight)- Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews:
First stage brief telephone interview to be conducted between 8th and 23rd September
Second stage assessment centre to be conducted 30th September 1st and 2nd October 2025
If you have any queries about the role or the recruitment process please contact us via email:
If you have any technical issues when completing your application please contact our Employee Service Centre: applying to this job you agree to ourTerms & Conditions.
Required Experience:
Unclear Seniority
Employment Type
Advisor
