Technical Support Specialist
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Job Location:
Williamsburg, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Get Set for Cumberlands!
Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth leadership and service.
CURRENT STUDENT or EMPLOYEE Please log into Workday and use the Career Tile to find and apply to jobs from our internal career sites.
We are seeking a motivated and detail-oriented Technical Support Specialist to join our on-site IT support team. This is an in-person position based at our Williamsburg KY campus where you will work alongside other IT professionals to provide hands-on technical assistance to students faculty and staff. The ideal candidate enjoys problem-solving has a solid technical foundation and thrives in a collaborative environment where excellent service makes a daily impact.
Key Responsibilities
- Collaborate with other IT support staff to resolve technical issues related to hardware software accounts and networking.
- Research diagnose and troubleshoot problems guiding users step-by-step via phone email or chat.
- Escalate unresolved or complex issues to appropriate internal teams (e.g. system administrators developers) while maintaining clear communication with the end user.
- Document technical issues and solutions to build a shared knowledge base for the support team and end users.
- Track tickets and ensure issues are resolved within agreed service-level expectations.
- Provide timely and accurate updates to users following up to confirm full resolution.
- Contribute to reports and feedback that highlight recurring issues and opportunities for system improvements.
- Support user onboarding by assisting with account setup device configuration and access to campus systems.
- Stay current on new technologies tools and best practices to strengthen team capabilities.
Qualifications
- Previous experience in IT support or related roles such as Help Desk Technician Desktop Support Engineer or Technical Support Specialist.
- Strong knowledge of computer systems operating systems mobile devices and common software applications.
- Proven troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills with the ability to explain technical concepts clearly to non-technical users.
- Ability to balance multiple open issues and prioritize tasks effectively.
- Bachelors degree in Information Technology Computer Science or related field preferred.
- Certifications such as CompTIA A Microsoft Cisco or Linux are a plus.
Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a
life-more-abundant.
Required Experience:
Unclear Seniority
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
University of the Cumberlands is an institution of regional distinction that offers undergraduate degrees in every major field of study as well as several pre-professional, graduate, and doctoral programs. With a total enrollment of more than 20,000 students, Cumberlands is the larges ... View more
