Communications Officer Supervisor
Communications Officer Supervisor
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$ 3904 - 7025
1 Vacancy
Job Description
About this Job
This vacancy is located in Baton Rougewithin the Louisiana State Police Crisis Response Region 1 in East Baton Rouge Parish.
We are looking for a Communications Officer Supervisor to join our Communications Unit a leader who guides motivates and manages a team to support our mission. A Communications Officer Supervisor plays a key role in training Communications Officers 1-3s and ensuring efficient coordination and response to calls for service in a high-pressure environment.
The incumbent will work under the direct command of a Communications Officer Administrator and will receive direct supervision from a Region Communications Officer Manager. The Communications Officer Supervisor position requires advanced knowledge of technical and operational functions to supervise and direct communication operations and personnel within the Communications Section.Minimum Qualifications
Two years of the required experience for the following minimum qualifications must have been on-the-job experience in transmitting and receiving messages by radio:
Three years of experience in transmitting and receiving messages by radio or in administrative services; OR
One year of training in a business or clerical-related curriculum in a business school or technical institute plus two years of experience in transmitting and receiving messages by radio or in administrative services; OR
Thirty semester hours of college training plus two years of experience in transmitting and receiving messages by radio or in administrative services.
NECESSARY SPECIAL REQUIREMENTS:
All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirement within six months of employment.
An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.Job Specification
The official job specifications for this role as defined by the State Civil Service can be found here.
Job Duties and Other Information
Job Duties:
Maintain all standards set by the Louisiana State Police (LSP) and DPS: Supervise coordinate and control activities of Communication personnel during assigned shift; Assign train supervise and evaluate communication officers and their work;
Make recommendations on staff employment promotion retention demotion and other personnel actions;
Operate a workstation comprised of multiple computer systems Computer-Aided Dispatch (CAD) software and Geographical Information Systems (GIS) state and federal clearinghouses call handling as well as communications systems; such as: radio dispatch consoles and recording systems;
Monitor and document the location and status of field personnel by radio and CAD on a regular basis and dispatch additional law enforcement personnel to assist with handling certain situations as needed;
Monitor and coordinate the usage of a statewide radio system;
Operate and ensure maintenance to an 8-channel radio system voice recorder;
Train and evaluate new employees;
Counsel employees and implement corrective actions;
Complete employee performance evaluations; Screen initial calls for service and ascertain incident information; Analyze prioritize determine and initiate responses for Calls for Service (CFS) that require immediate attention;
Demonstrate clear and effective communications with active listening call control judgment respect and empathy for callers expressing varying degrees of emotion;
Manage challenging callers using appropriate handling of distressed autistic hearing-impaired elderly angry and foreign-language-speaking callers;
Utilize language interpretation services;
Interpret the callers location by using geographic knowledge tools and location tracking capabilities when available; Identify and mitigate caller safety; Interpret and understand local and regional geography to quickly and accurately identify the location of the emergency.
Maintain communications during life-threatening emergencies providing safety instructions and maintaining control of the conversation until field sections arrive on scene;
Provide pre-arrival instructions for responding law enforcement and emergency personnel;
Make confidential inquiries into highly sensitive computerized files and maintain the integrity of the radio system record database;
Conduct health and safety status checks of responders and use other available technology to ensure on-scene responders safety;
Perform all duties and responsibilities of Communication Officers 1 2 and 3 when necessary; and Perform and complete the daily activities and responsibilities of a Communications Officer when necessary.
Review and validate the entry modification and deletion of computerized records for wanted felons and stolen property into NLETS and LLETS and ensure the proper paperwork is filled out prior to these transactions being completed.
Respond after being subpoenaed to represent DPS - OSP as a witness of authenticity of the Communications Section computerized radio logs audio recordings and any other legal action required.Position-Specific Details:
Appointment Type: This posting may be used to fill this vacancy as a probational or promotional opportunity.
Louisiana is a State As a Model Employer (SAME) that supports the recruitment hiring and retention of individuals with disabilities.
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
* Information to support your eligibility for the position must be included in the application (i.e. relevant detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
The Department of Public Safety and Corrections Public Safety Services is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. For more information on employment-related resources available for those with disabilities refer to the Louisiana Employment Resource Guide.
For more information please contact:
Department of Public Safety
ATTN: Human Resources/Kelsey Campbell
P.O. BOX 66614
Baton Rouge LA 70896
Fax:
Required Experience:
Manager
Employment Type
Unclear
