Air Operations Associate

We offer
Were on a landmark journey to simplify global trade. It brings the chance to have a major impact on the world economy but also on your career development.

Energizing and pioneering this is an environment that keeps you motivated. Youll be joining a genuinely diverse talented team thats passionate about being there for customers and for each other. And thanks to our global scale youll be well-placed to explore Maersk opportunities around the world. The many other highlights include industry-leading talent development initiatives and competitive benefits: our parental leave policy is recognized as one of the best in the industry.

As an Airfreight operations agent you will be responsible for delivering a superior Customer experience to Maersk customers and the execution of all operations tasks on time and on plan to support our Customers success within the Air product. You will drive air growth and profitability on the department by translating global strategy and initiatives into the product carrier and performance plans and ensure this is being executed and provide support with expertise and guidance.

Your tasks will include:

• The AIR Operations Associate is responsible for planning and executing operational activities related to Air Operations and will involve all the file management and operations activities.
• The incumbent must act as the owner of the job file and will also be responsible for creating and updating of shipping documents milestones and customer invoices in the system. This role will need close coordination with customers
• Customer care team pricing team and all other relevant stakeholders to ensure that best in class service is given to our customers.
• Identify and share market trends opportunities and customer needs
• Support the execution of global initiatives and strategy within the Country the Area & the Global Network
• Support the Regional function in maintaining carrier relations
• Actively support & build strong relationships with customers
• Own customer experience

We are looking for

• Airfreight forwarding experience required
• Experience with an airfreight management system will be an asset
• Excellent communication skills
• A drive for results and reaching KPIs
• Ability to solve issues
• Well organized when working under pressure
• Team player
• Cross cultural awareness
• Fluent English
• Availability to work from Schiphol

As part of our pre-employment screening we ask you to provide a VOG.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .