Client Service Executive
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Lyra Health
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care published more than 20 peer-reviewed studies and delivered unmatched outcomes in terms of access clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyras transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower the only fully integrated AI-powered platform combining the highest-quality care and technology solutions.
The Client Services Executive will play a critical role in ensuring the seamless scheduling of clinicians for sessions maintaining appointment records and supporting overall clinical operationsadministration and office operation. Additionally this role will support commercial growth activitiesby assisting with marketing materials campaigns and EAP events. The ideal candidate is highly organized proactive and able to coordinate efficiently with clinicians clients and internal teams.
You will work 5 days per week including alternate Saturdays. The shift rota is either 9am - 6pm or 11.30am - 8.30pm.
We will require flexibility to cover other members of the team on annual leave from time to time.
Key Responsibilities:
1. Clinician Scheduling & Coordination
- Manage and update clinician schedules to ensure efficient allocation of sessions.
- Coordinate clinician availability appointment bookings and cancellations.
- Monitor and resolve scheduling conflicts in a timely manner.
- Communicate with clinicians and clients to confirm session details and any changes.
2. Appointment & System Management
- Maintain accurate records of clinician schedules session logs and client appointments.
- Ensure timely updates and data accuracy in scheduling systems.
- Work closely with the clinical and operations teams to streamline appointment processes.
- Support the transition to automated scheduling tools where applicable.
3. Administrative & Operational Support
- Assist in clinician onboarding by ensuring proper documentation and schedule integration.
- Liaise with clinicians and internal teams to facilitate smooth daily operations.
- Provide administrative support including preparing reports and updating tracking sheets.
- Handle confidential and sensitive information with discretion.
4. Commercial Growth & Marketing Support
- Assist in the preparation and proactive engagement of marketing materials and campaign content.
- Support the execution of EAP (Employee Assistance Program) events by coordinating logistics scheduling and materials.
- Work closely with the commercial team to help implement local marketing initiatives in Singapore.
- Ensure smooth administrative support for outreach activities and engagement efforts.
Requirements & Qualifications
- Diploma or Bachelors degree in Business Administration Healthcare Management Marketing or a related field is desirable.
- 2-3 years of experience in appointment scheduling healthcare administration marketing coordination or clinic operations is desirable.
About You
- Strong organizational and multitasking skills with excellent attention to detail.
- Proficiency in Microsoft Office (Word Excel) and scheduling software.
- Strong IT skills and having a tech savvy mindset to be able to use a variety of systems.
- Excellent communication and interpersonal skills for clinician client and marketing coordination.
- Proficiency in English is required. Mandarin is highly desirable and additional languages such as Malay Tamil or other foreign languages is an advantage.
- Ability to handle high-volume scheduling and resolve conflicts efficiently.
- Experience in a mental health healthcare or service industry setting is an advantage.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race color religion sex (including pregnancy) national origin age disabilitygenetic information or any other category protected by law.
By applying for this positionyou acknowledge thatyourpersonal informationwill be processed as pertheLyra HealthWorkforce Privacy Notice. Through this application to the extent permitted by lawwe will collect personal information from you including but not limited toyour name email address gender identity employment information and phone number for the purposes of recruiting and assessing suitability aptitude skills qualifications and interests for employment with may also collect information about your race ethnicity and sexual orientation which is considered sensitive personal information under the California Privacy Rights Act (CPRA)and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntaryand if you provide it you consent to Lyra processing it for the purposes as described at the point of collection for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information please use the Limit the Use of My Sensitive Personal Informationform. This information will only be retained for as long as needed to fulfill the purposes for which it was collected as described above. Please note that Lyra does not sell or share personal information as defined by the of the United States for example in the EU Switzerland and the UK you may have the right to request access to or a copy of your personal information including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal exercise your data privacy rights outside of the United States please contact.For more information about how we use and retain your information please see ourWorkforce Privacy Notice.
Key Skills
- Electro Mechanical
- Data Entry
- Customer Service
- Commerce
- Communication
- ABAP
About Company
Lyra is your partner in building a culture that celebrates mental well-being. Learn more about how to partner with Lyra and transform workforce mental health.
