Lettings Negotiator

Lettings Negotiator (North) - Permanent post but internal secondments can be considered

Location/Base: Homebased (Designated office: Longfield House Ilkeston)

Travel is required across parts of Ilkeston and South Derbyshire

Hours: 35 hours week working Monday to Friday
Salary: 27213 - 30237 per annum (RFJ 5)

We are thrilled to invite you to join us at emh as part of our Communities Team. Our primary objective is to expand our presence in the communities we serve and we believe that your expertise will contribute significantly to this endeavour.

Role

Are you ready to make a difference in peoples lives Do you have a passion for providing safe and comfortable housing for individuals and families We have the perfect opportunity for you! We are currently looking for a dedicated Lettings Negotiator to join our team.

As a Lettings Negotiator you will be marketing and letting properties to customers managing the process from the outgoing customer giving notice to end their tenancy through to onboarding the new customer into their home. Therefore part of your week will be sat at a laptop/PC administering the many processes with the remainder of your time out on site visiting tenants who have either given in their notice or signing up applicants in their new homes.

The person

Do you have experience of working in a customer facing role preferably in letting housing with strong customer care skills demonstrating high levels of customer ownership and accountability

Do you have excellent administrative communication and decision-making skills

Are you able to produce clear correspondence and marketing information in plain English and appropriate to target audiences

Are you well organised able to cope with high workloads being able to prioritise and manage competing priorities delivering work to agreed deadlines and standards If so we would love to hear from you.

Company Benefits

Our package for this role includes:

• 39 days annual leave (including statutory days) increasing to 44 days with length ofservice.
• Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
• Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
• a wide range of training and development opportunities (we are an Investors in People accredited organisation)
• Company Sick Pay (increasing with length of service to six months full pay six months half pay).
• Opportunities to work flexibly and from home where the business need allows.

For further information about the role please see attached Job Description and Person Specification.

Secondments

Secondment opportunities support a developmental and motivating workplace enabling colleagues to develop their knowledge skills and experience and promote talent management across the business.

Applications for secondments are open to colleagues who have:

• Successfully completed their probation
• Have been employed for a minimum of 12 months and
• Are performing satisfactorily in their substantive role.

Prior to submitting an application for secondment individuals must discuss with their line manager whether a secondment application would be supported by their department.

Please see the secondment policy for full details regarding secondments.

How to apply

Please send an up- to-date CV with a covering letter of no more than 3 sides of A4 detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).

Please note: We reserve the right depending on application numbers to close or extend the closing dates for positions we would therefore recommend an early application

We ask all candidates to evidencetheir right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.

emh homes is part of emh one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands.

We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946.

But there is more to our work than looking after your home. We also help create communities where you can feelsafe and supported.

We do this by:

• Listening to your ideas and viewsabout how you want our services to be delivered. No-one understands what matters mostthan you. Ourresident groupslet you have a say in how we manage your home and allows us to continually improve our services.
  
• Backingup our housing witha range ofsupport servicesand sheltered housingfor residents who need help to live securely and independently.