Sr. Field Service Technician - Remote - OR, WA, ID

Benefits:

Signode offers a comprehensive benefits package to full-time employees which includes health dental vision 401(k) paid time off life insurance wellness perks and more. Benefits begin the month following the hire date.

Salary:

$37 - $40/hourly

Summary:

Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment with a wide variety of industrial and customer-specific application machines. This position requires daily travel by auto with frequent overnight stays. Daily drive time is usually from 1 to 6 hours on a given day.

Essential Functions:

• Perform daily task in accordance with all Safety regulations and protocols. Completes all safety related training on time and to expectation.
• Ability to timely accurately and effectively document daily service activities and expenses in the appropriate recording system.
• Identifying complex problems relating to customer and/or machines reviewing related information to develop and evaluate options and implement effective and strategic solutions.
• Read and interpret complex blueprints wiring diagrams and schematics as required for installation repair special upgrades and retrofits of customer equipment.
• Technical support and training to Signode Technicians.
• Monitor and manage their schedule service calls for accuracy and completion.
• Diagnose and troubleshoot equipment breakdowns involving mechanical hydraulic pneumatic electrical and electronic functions preventative maintenance calls disassemble units replace defective parts.
• Make adjustments and test for proper operation on designated equipment assigned.
• Under supervision coordinate proactive pre-installation meetings with customers to review installation procedures and both company and customer responsibilities inspect sites for product compatibility and install adjust and test equipment.
• Proactively report and follow up on potential unsafe conditions and suggest effective solutions.
• Maintain effective customer relationships via professional explanations of product failures nature of problem and recommended corrective actions.
• Communicate essential information on a timely basis to key stakeholders such as customers management and engineering.
• Intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers.
• Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals.
• Design and conduct training programs for repair and/or preventative maintenance. Audiences include customer and company service representatives.
• Prepare comprehensive non-conformance reports and service bulletins.
• Work with Regional Service Manager to assist on appropriate inventory sourcing levels and specific parts as it pertains to their assigned equipment.

Qualifications :

Education:

High School Degree Technical or similar College Degree

Experience:

• High school education or equivalent required
• Completion of mechanical training program via a community college or trade school desired
• Minimal 2 years of transferable experience

Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

• Safety and security
• Team player
• Customer Focus
• Decision Making / Judgment
• Independence
• Results-Oriented
• Process Management
• Resourcefulness
• Listening

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Reasonable Accommodation Statement

To perform this job successfully the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employees ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions responsibilities skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment and the Company reserves the right to change this job description and/or assign tasks for the employee to perform as the Company may deem appropriate.

Signode Industrial Group LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status.

Remote Work :

Yes

Employment Type :

Full-time