Principal Platform Architect - Transportation and Logistics

Role Overview

Architects play a critical role in guiding customers through their digital transformation journey through leading solutioning and scoping discussions during pre-sales (role and level dependent) and driving the successful delivery of strategic multi-workflow term-based projects. Architects provide thought leadership best practices and expert guidance to ensure customers achieve long-term value from the ServiceNow platform. They engage with senior stakeholders ensuring alignment between business objectives and technology solutions playing a pivotal role in scaling ServiceNow expertise across internal and external teams. By establishing strong governance frameworks reducing technical debt and enabling scalable solutions they help customers optimize their platform strategy while maintaining agility and long-term sustainability.

Unique Job Responsibilities

• Act as an expert across an assigned term of contracts typically engaged in ServiceNows largest most strategically important accounts providing architectural guidance technical governance and best practices
• Build strong relationships with customer technical and business leaders to align ServiceNow solutions with business strategy
• Actively collaborate with GTM Delivery and other joint teams to bridge the gap between sales solutioning and execution
• Serve as an active contributor of leading practices standards and thought leadership related to the ServiceNow platform
• Provide a point of view to the ServiceNow product strategy team to steer the product roadmap

Platform Architect Specifics

• This is a technical advisory role responsible for helping customers establish a solid technical foundation in the ServiceNow platform and design solutions to drive business outcomes through adoption
• Ensure customers leverage leading practices around instance strategy technical governance core data integrations and the overall technical health of the platform
• Guide ServiceNow partner and customer employees on the team to deliver a solution on the technical architecture designed for long-term success
• Interface with the customers across Executive Platform Owner Enterprise Architects and development teams by structuring and implementing solutions

Job Description

You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services delivered by outstanding consultants using our ecosystem of partners our leading practices methodologies and tools based on our experiences from thousands of customer engagements.

The Customer Outcomes Principal Platform Architect is a technical advisory role responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy technical governance core data integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow partner and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

Responsibilities: 

• Work with the customer across executive platform owner enterprise architects and development teams during the selling structuring and implementation of solutions
• Be a technical expert across multiple engagements to guide customers partners and internal team members to provide successful customer solutions
• Provide a variety of knowledge across multiple workflows
• -Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision
• Translate goals to outcomes into a customer roadmap
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals
• Engage with the customers Enterprise Architects to position ServiceNow as the digital transformation platform standard integrated with the customers core applications
• Manage technical governance and a delivery operating model and governance
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices
• Support the sales effort by scoping and estimating the engagement and change orders - Be an active contributor of leading practices and expertise related to the ServiceNow platform
• Maintain skills / certifications on relevant technologies and workflows - Support the professional development of others through mentoring

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate processes and modules including AI into work processes decision-making or problem-solving
• 8 years progressive experience as part of a professional services organization; or equivalent education/experience
• Management consulting experience
• Ability to travel up to 20%
• Creativity with comfort running programs independently within a fast-paced environment
• Success driving complex issues through analysis and resolution
• Ability to relay complex information to diverse set of audiences both technical and non-technical
• ServiceNow certifications preferred
• Industry domain expertise - Large program experience leading architecture and design
• Enterprise architecture experience - Cloud application technology experience  

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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