Client Services Specialist
Client Services Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
To ensure timely and accurate processing of customer calls and emails act as liaison between the respondent banks and FNBBs Operations Division the Federal Reserve Bank/any other Correspondents and participate in bank-related activities.
Client Services Specialists serve respondent bank customers by conducting a variety of tasks related to products and services offered by FNBB to include operational services support (wires coin and currency check adjustments check fraud Instant Pay International NetLink) research requests problem resolutions training and other miscellaneous support.
This person must conduct themselves in a professional manner to build and maintain the trust and respect of customers both internal and external. All employees of FNBB are expected to conduct business in a courteous friendly professional manner and their behavior should at all times be above reproach.
Telephone and email etiquette should be above reproach at all times.
- Promptly answer the Client Services/Operator telephone and emails
- Communicate with customers to identify areas of need and resolve quickly and efficiently
- Assist customers with requests transactions research reconciliation and problem resolution
- Create detailed cases in Salesforce for all telephone conversations and emails with customers - include the initial discussion any research and the resolution
- Acts as liaison between respondent banks the Federal Reserve Bank and other Correspondent banks/upstreams
- Respond to inquiries from other FNBB departments and offices
- Contact respondent banks concerning overdrawn accounts
- Responsible for audits and bank monitoring as assigned
- Become proficient with FNBBs NetLink online banking system - including Paylogics and international platforms
- Become proficient in FNBBs RSA token management software
- The Baton Rouge Office front desk is under Client Services. Client Services Specialists that are not assigned to this desk will serve as backup for the front desk for breaks vacations etc. as assigned
- Continuing education of banking industry rules and regulations
- Maintain a thorough understanding of all FNBB services and identify opportunities for new business through the monitoring of trip reports and Salesforce cases
- Contribute ideas and information for the development of education materials to be used for customer and/or internal training
- Attend industry events and/or conferences as assigned
- Other duties as assigned by the Client Services Manager
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability status as a protected veteran or any other protected category under applicable federal state and local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
