We offer the industrys only platform that fuses customer identity and anti-fraud solutions customer identity management identity verification and fraud prevention.
We sell to industries with large consumer-facing businesses such as: banking financial services insurance fintech gaming ecommerce/retail telco / media utilities etc.
About the Opportunity:
We are seeking an experienced and forward-thinking IT Manager to lead our IT this role you will be responsible for overseeing the companys IT operations including security automation AI-driven initiatives and end-user support. You will manage a team of IT professionals including members located in both Israel and the US ensuring seamless collaboration and high-quality IT service delivery position is based in our Tel Aviv Israel office.
What youll do:
- Lead and mentor a team of 6 IT professionals fostering a culture of collaboration accountability and continuous improvement.
- Manage and support a distributed team including US-based members ensuring effective communication and alignment across time zones.
- Oversee IT security operations including endpoint protection SASE solutions and compliance with cybersecurity best practices.
- Drive IT automation and AI initiatives to optimize workflows improve service delivery and scale IT capabilities.
- Implement and manage automation platforms such asWorkato and Zapierto enhance system integrations and streamline processes.
- Manage IT helpdesk and support functions ensuring a high level of service for on-site and remote employees across multiple branch offices.
- Oversee administration and optimization of core SaaS platforms (Google Workspace Slack Jira Zoom MDM Cloud VPN etc.).
- Manage and optimize network infrastructure including FortiGate firewalls Wi-Fi and LAN environments.
- Maintain effective IT asset management processes ensuring accurate tracking lifecycle management and availability of hardware/software resources.
- Partner with cross-functional teams to assess business needs and implement scalable secure technology solutions.
- Develop IT policies procedures and documentation to ensure compliance business continuity and operational excellence.
What youll need:
- 8 years of IT experience with at least5 years in a managerial or team lead role.
- Proven experience leading IT operations in a fast-paced global environment.
- Strong expertise in IT security operations and best practices.
- Hands-on experience with IT automation AI-driven tools and process optimization.
- Experience withautomation and integration platforms (Workato Zapier or similar).
- Proficiency in SaaS systems administration (Google Workspace MDM solutions Slack Jira Zoom VPNs etc.).
- Experience managing and troubleshooting network infrastructure (FortiGate firewalls Wi-Fi LAN).
- Strong IT asset management and vendor management experience.
- Excellent leadership communication and interpersonal skills with proven ability to manage remote teams and collaborate across departments.
- Security-focused mindset with the ability to balance business agility and risk mitigation.
- Fluency in English both written and verbal with strong cross-cultural communication skills.
If youre passionate about leveraging technology to drive innovation and efficiency wed love to hear from you.
#LI-AM1 #LI-Hybrid
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Required Experience:
Manager