Operations Coordinator
Operations Coordinator
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$ 50000 - 60000
1 Vacancy
Job Description
Operations Coordinator
Location: Remote U.S. or Canada
Department: Operations
Employment Type: FT
Minimum Experience: Entry Level
About Us The mission of the IFS Institute (IFSI) is to bring more Self leadership to the world. IFS (Internal Family Systems) is a transformative evidence-based psychotherapy based on the view that the mind is naturally multiple and that we all have a core Self that cant be damaged and that knows how to heal. The IFS Institute provides training for professionals and organizations globally an annual conference a practitioner directory for those looking for IFS trained providers and a growing number of online courses books and other resources.
Our goal is to create learning environments and a community thatteach and support the internal welcoming of parts that have been exiled shamed or marginalized within our systems so that they may be seen heard valued and ultimately healed. Building and supporting a diverse workforce is foundational to this goal and we are a committed equal opportunity employer. To learn more about our growing organization view a few of our introductory IFS videos.
Position Summary
This role reports to the Program Operations Manager. The Operations Coordinator supports the Operations Team in implementing and executing all IFSI programming and customer service across the organization. Serving as the first point of contact for our community this position responds to customer inquiries guides participants toward appropriate programs and resources and assists with troubleshooting account issues.
Additionally the role provides key operational and administrative support to meet the needs of a rapidly growing community seeking access to IFSIs programs. The coordinator will engage in frequent and sensitive written and verbal interactions with this community and IFSIs staff handling all matters with professionalism empathy and efficiency. IFSI is managed as a distributed team that uses technology and regular in-person gatherings to stay connected. We are seeking someone who is comfortable with and skilled in remote work self-leadership and collaboration.
Key Responsibilities
- Respond to general inquiries via email or phone via help desk tools and technologies (currently HubSpot Service Hub and Dialpad) using templates and articles that may need development editing and customization.
- Handle inquiries from training members and the public by email and phone.
- Assist with programmatic planning including list management information sharing record requests and documentation development.
- Create edit proofread summarize and disseminate a variety of professional documents such as contracts policies and procedures outlines lists brochures spreadsheets emails webpages and presentations.
- Provide back-up support for Zoom Tech services for and during trainings and events including staying current with Zoom updates and procedures performing as a Zoom Tech once a month filling in for absent or tardy scheduled Zoom Techs receiving check-in calls and troubleshooting.
- Other duties as assigned.
Role Requirements
- 2-5 years of relevant experience administrative experience handling complex programming preferred
- Bachelors degree
- Exceptional organizational time-management and follow-through skills
- Skilled at communicating kindly clearly and professionally in written and spoken English
- High level of sensitivity with strong interpersonal and customer care skills
- Team player who can work both independently and collaboratively
- Strong desire to do meaningful work that creates positive change in the world
- Highly organized strong communicator and DEI advocate
- Ability to prioritize problem-solve and meet deadlines
- Knowledge of MS Office products (Word Excel Outlook)
- Proficient at hosting Zoom meetings
IFS Institute is an Equal Opportunity Employer and does not discriminate based on any characteristic protected by local law.
If you require reasonable accommodation for any part of the application or hiring process due to a disability you may submit your request by sending an email and confirming your request for an accommodation and include the job number title and location to. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by our U.S. IFS Institute HR Department who will provide assistance to ensure appropriate consideration in the application or hiring process.
Notice to Agency and Search Firm Representatives: IFS Institute is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any IFSI employee by a third-party agency and/or search firm without a valid written & signed search agreement will become the sole property of IFS Institute. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Required Experience:
IC
Employment Type
Full-Time
