Client Success & Operations Coordinator (100%Remote â Chicago Area Preferred)
Client Success & Operations Coordinator (100%Remote â Chicago Area Preferred)
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description for Client Success & Operations Coordinator (100% Remote Chicago Area Preferred):
Do you take pride in creating great experiences for others
Were hiring a Client Success & Operations Coordinator to help franchise owners thrive by building relationships coordinating solutions and collaborating across teams.
About the Role
Were looking for a Client Success & Operations Coordinator who enjoys variety thrives in a collaborative environment and takes pride in helping others this role youll build trusted relationships with our franchise owners while also working closely with colleagues across marketing training and operations.
Some days youll be connecting with franchise owners understanding their needs and coordinating support. Other days youll be reviewing a marketing initiative for relevance helping organize a training session or assisting with an operational rollout. Youll never be expected to know it all youll always have expert teammates to lean on but over time youll grow your expertise so you can guide franchisees directly with confidence.
This role is ideal for someone with excellent people skills strong organizational instincts and the ability to juggle multiple priorities while keeping a positive solutions-oriented mindset.
What Youll Do:
Serve as a trusted point of contact for franchise owners building strong relationships
Champion and coordinate requests with internal marketing training and operations teams
Provide responsive empathetic support and follow-through on client needs
Contribute to projects such as training programs marketing reviews and process improvements
Deepen your knowledge of our systems and processes to provide more direct guidance over time
What Were Looking For:
Friendly and empathetic with strong people and communication skills
Natural leader with a drive to grow professionally and personally
Quick learner organized and persistent in getting things done
Experience collaborating with cross-functional teams (marketing training or operations)
4 years in client service or customer success (preferred but not required)
Why WIN
100% remote role (Chicago-area candidates preferred)
Collaborative inclusive culture built on respect and growth
Health dental vision insurance PTO 401(k) match
Career development and advancement opportunities
A team that values working hard having fun and celebrating success together
Required Experience:
IC
Employment Type
Full-Time
