Manager, Licensing & Contracting
Manager, Licensing & Contracting
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Job Description
Manager Licensing & Contracting
PHP Agency
Addison TX
About PHP Agency:
PHP an Integrity partner is a life insurance field marketing organization founded in 2009 by visionary entrepreneur Patrick Bet David. PHP partners with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to a diverse client base. PHP provides part-time or full-time opportunities to individuals pursuing careers as life insurance agents. PHP passionately serves people through a field sales force comprised of thousands of licensed agents deployed nationwide in offices they independently own and operate.
Job Summary:
As a Department Manager at PHP Agency you redefine what excellence looks like. One that sharpens the agents experience develops internal talent and leads with a spirit of unity accountability and excellence. Setting the tone for your department building bridges between systems and people and representing the voice of the agent in every operational conversation. You dont just manage a teamyou set a standard that others will follow.
The Licensing & Contracting Manager leads all functions related to verification of an agents licensing and carrier contracting. This role is instrumental in driving speed and accuracy while ensuring the best-in-class customer service experience that reflects PHPs fast-paced agent-first culture. You will manage day-to-day operations within the L&C Team support system enhancements and coach a growing team of licensing coordinators and team leads.
Primary Responsibilities
Leadership & Team Development
Lead and develop Team Leads and licensing coordinators building a pipeline of future leaders.
Set clear and hold accountable - KPIs performance standards and SLA aligned with PHPs goals and culture.
Conduct 1-on-1 meetings team huddles and performance coaching sessions to drive individual growth and team cohesion.
Provide ongoing feedback mentoring and coaching to enhance professional development and leadership readiness to both Team Leads & Licensing Coordinators
Training & Continuous Improvement
Deliver and oversee training for new hires and existing team members ensuring mastery of processes systems customer service communication while maintaining compliance standards.
Identify ongoing skill gaps and implement development plans to upskill team members.
Conduct quality audits of work and calls to ensure accuracy consistency and company standards are met.
Drive a culture of continuous improvement identifying inefficiencies and implementing solutions to optimize workflows.
Cross Departmental Collaboration
Partner with peer department managers and leadership to ensure seamless support and white glove customer service is provided for PHP agents
Act as the primary cross-functional connector for escalated workflows spanning multiple departments.
Spearhead process alignment shared service improvements new system process is adopted to enhance operational efficiency.
Escalation Management & Relationship Building
Serve as a trusted escalation partner for Team Leads carrier partners and field agents on sensitive or high-impact issues.
Personally manage and resolve high-level or escalated cases involving carrier partners.
Build and maintain trusted relationships with field agents leadership carrier partners and vendors serving as a reliable voice for transparency speed and fairness.
Foster mutually respectful partnerships with external stakeholders to strengthen operational outcomes.
Operational Oversight & Execution
Monitor day-to-day team activities performance collaboration and attitudes taking corrective action as needed to maintain a high-performance culture.
Delegate tasks and responsibilities effectively ensuring accountability and timely completion within service-level agreements (SLAs).
Track work queues turnaround times and system workloads implementing plans to meet or exceed performance goals.
Troubleshoot and resolve complex operational issues or escalated calls/cases as necessary.
Lead or participate in special projects and initiatives to drive department-wide improvements.
Reporting & Communication
Keep management informed of personnel issues operational challenges and team performance both positive and negative.
Prepare and deliver daily monthly quarterly and annual reports to track productivity quality and trends.
Report corrective actions process adjustments and performance improvements based on data insights.
Provide regular updates on close-out statuses and departmental results performance updates maintaining clear and open communication with leadership.
Primary Skills & Requirements:
35 years of experience in insurance licensing or operations.
Proven leadership experience in a fast-paced regulated environment.
Ability to mentor teams and maintain alignment with field-driven culture.
Strong systems thinking and familiarity with CRM/ticketing tools.
Familiarity of Microsoft Systems Word Excel PowerPoint BI Reporting
An analytical mindset with strong reporting and process development skills.
Passion for accuracy service and agent enablement.
Experience with NIPR carrier portals and general licensing compliance standards
Job Type:
Full-time (Not Remote or WFH)
100% On-Site at Company HQ in Addison Texas 75001
Benefits:
Eligible for Employee Ownership Plan
Eligible for health and welfare benefit plans
Eligible for Integritys 401(k) retirement plan
Eligible for 15 days of personal paid time off (PTO) per calendar year. PTO is accrued on a biweekly basis.
Eligible for 1 floating birthday holiday per calendar year
Eligible for 10 company paid holidays per calendar year.
Eligible for 2 days of company paid community service time per calendar year.
About Integrity
Integrity is one of the nations leading independent distributors of life health and wealth insurance products. With a strong insurtech focus we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why Because we put our people first! At Integrity you can start a new career path at company youll love and well love you back. Were proud of the work we do and the culture weve built where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas Texas Integrity is committed to meeting Americans wherever they are in person over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information visit .
Integrity LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability veteran status or any other characteristic protected by federal state or local addition Integrity LLC will provide reasonable accommodations for qualified individuals with disabilities.
Required Experience:
Manager
Employment Type
Full-Time
