IT Assistant

Incline Village, NV - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Provide first-level support for computers printers point-of-sale (POS) systems slot systems scanners and other IT hardware and software.

Respond to IT help desk requests document issues and track resolutions.

Assist with installation configuration and maintenance of PCs servers network devices and gaming systems.

Maintain accurate logs of system changes in compliance with Nevada Gaming Control Board (NGCB) requirements.

Support surveillance security and compliance systems to ensure uninterrupted operations.

Assist with user account management password resets and system access requests.

Conduct routine hardware inspections updates and preventive maintenance.

Escalate complex issues to IT Director or external vendors as necessary.

Maintain confidentiality and protect sensitive information per company policies and regulatory requirements.

Provide after-hours and on-call support as needed in a 24/7 casino operation.

Develop recommendations for management.

Responsible for maintaining IT compliance with Nevada Gaming Regulation

Other reasonable duties assigned.

Must be 21 years or older and be able to obtain a Gaming Card
Ability to work flexible hours including nights weekends and holidays as needed
Strong problem-solving skills with a focus on guests relations
Must be able to work independently as well as part as a team
Strong communication skills and excellent phone etiquette

Full Time Benefits Include:Medical Dental Vision 401K Vacation Time Sick Days Personal Days.

Provide first-level support for computers printers point-of-sale (POS) systems slot systems scanners and other IT hardware and software. Respond to IT help desk requests document issues and track resolutions. Assist with installation configuration and maintenance of PCs servers network devices and ...