IT Assistant
IT Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Provide first-level support for computers printers point-of-sale (POS) systems slot systems scanners and other IT hardware and software.
Respond to IT help desk requests document issues and track resolutions.
Assist with installation configuration and maintenance of PCs servers network devices and gaming systems.
Maintain accurate logs of system changes in compliance with Nevada Gaming Control Board (NGCB) requirements.
Support surveillance security and compliance systems to ensure uninterrupted operations.
Assist with user account management password resets and system access requests.
Conduct routine hardware inspections updates and preventive maintenance.
Escalate complex issues to IT Director or external vendors as necessary.
Maintain confidentiality and protect sensitive information per company policies and regulatory requirements.
Provide after-hours and on-call support as needed in a 24/7 casino operation.
Develop recommendations for management.
Responsible for maintaining IT compliance with Nevada Gaming Regulation
Other reasonable duties assigned.
- Must be 21 years or older and be able to obtain a Gaming Card
- Ability to work flexible hours including nights weekends and holidays as needed
- Strong problem-solving skills with a focus on guests relations
- Must be able to work independently as well as part as a team
- Strong communication skills and excellent phone etiquette
Full Time Benefits Include:Medical Dental Vision 401K Vacation Time Sick Days Personal Days.
Employment Type
Full-Time
