Customer Service Rep CAC
Customer Service Rep CAC
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
City/State
Harrisonburg VAWork Shift
First (Days)Overview:
Overview
The Customer Service Representative (CAC) handles all aspects of member/patient support focusing on timely research and resolution of telephone inquiries. This role manages incoming calls to address questions about member eligibility plan prescription benefits and claim payment issues as well as patient service needs such as updating billing information establishing payment plans resolving payment inquiries and scheduling.
Success in this role requires clear communication accurate documentation strong problem-solving and a service-oriented mindset to ensure an excellent experience on every call.
Education
High school diploma or equivalent (Required)
Certification/Licensure
No specific certification or licensure requirements
Experience
1 year of customer service experience (healthcare or contact center environment preferred)
Experience assisting callers with eligibility/benefits claims/payment resolution billing updates payment plans and appointment scheduling
Proficiency with CRM/EMR or call-tracking systems; accurate call documentation and follow-through
Strong communication de-escalation and problem-solving skills; ability to manage a high call volume and meet performance KPIs
Commitment to accuracy confidentiality and HIPAA/privacy compliance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission to improve health every day this is a tobacco-free environment.
For positions that are available as remote work Sentara Health employs associates in the following states:
Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.
Employment Type
Full-Time
