Patient Access Partner II
Patient Access Partner II
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Job Description
Employment Type:
Full timeShift:
Day ShiftDescription:
Loyola Medicine a member of Trinity Health is a nationally ranked academic quaternary care system based in Chicagos western suburbs. With its main campus at Loyola University Medical Center Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center Gottlieb Memorial Hospital and MacNeal Hospital.
If youre passionate about delivering exceptional care and making a difference in the lives of our communities join the Loyola team as a Patient Access Partner and become Loyola Strong!
Shift: Days/Saturday coverage. This is a remote role.
What youll do:
The Patient Access Partner II is responsible for answering incoming calls to provide assistance to patients and physicians requesting referrals and appointments. The PAP II will pre-register patients for appointments and tests verifies and updates patient demographic and insurance information. Establishes and maintains ongoing partnerships with designated clinical partners to ensure achievement of aligned goals.
EPIC Registration
Accurately pre-registers patients for appointments and tests.
Verifies and updates patient demographic and insurance information.
Managed Care
Understands and identifies insurance types.
Validates contract status of insurance with Loyola for physicians and facility to ensure maximum reimbursement and correct payment.
Verifies insurance information for each patient appointment.
Reviews accuracy and makes appropriate changes as needed.
Reminds patient of any financial obligations and documents appropriately. Collects Payments
Reminds patients to obtain necessary referral forms and/or additional documentation and bring to clinic/ancillary department to ensure highest allowable reimbursement.
What we offer:
Benefits from Day One
Daily Pay
Career Development
Tuition Reimbursement
On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)
Referral Rewards
What youll need for this job:
- Associates Degree ORequivalent recent 2-year work-related experience required
- CiscoFinesse Phone System Handle Experience Strongly Preferred
- EpicStronglyPreferred
- Must be able to Schedule Outpatient Appointments using BookIt in Epic
- Demonstrated Customer Service Experience in a High-Volume Healthcare Call Center
- Strong grammatical writing skills are preferred with the ability to communicate clearly and effectively.
- Effectively navigate multiple screens and resources materials
- Strong understanding of Windows Operating System (OS)
- Must be comfortable working independently with little oversight upon successful completion of training
Compensation:
Pay Range: $16.70 - $25.53 per hour
Actual compensation will fall within the range but may vary based on factors such as experience qualifications education location licensure certification requirements and comparisons to colleagues in similar roles.
Our Commitment
Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.
Employment Type
Full-Time
