IT Support Specialist

David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit an IT Support Specialist for their Gaming studios in Bucharest Romania.

Position: IT Support Specialist

Location: Bucharest Romania

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Provide first- and second-level technical support for hardware software and network issues through various channels (e.g. email phone ticketing systems) escalating complex issues as needed.
• Monitor maintain and troubleshoot network infrastructure including routers switches firewalls and wireless access points to ensure minimal downtime and optimal performance.
• Assist with the setup configuration and maintenance of IT equipment such as computers printers servers and storage devices; replace or repair faulty components as needed.
• Install configure update and maintain software applications on Windows and Linux systems ensuring compatibility and proper licensing.
• Support network-related tasks including connectivity troubleshooting IP configuration and maintenance of network hardware.
• Manage user accounts groups and permissions within directory services (e.g. Active Directory).
• Assist with the administration and maintenance of servers virtualization platforms and storage systems.
• Coordinate with internet service providers or external vendors for connectivity issues or technical support.
• Respond promptly to incidents ensuring adherence to service level agreements (SLAs).
• Document solutions maintain knowledge bases and share best practices with team members.
• Stay updated on industry trends emerging technologies and relevant certifications to enhance skills and contribute to team success.

REQUIREMENTS:

• Native or fluent in English (C1 level) with strong proficiency in both written and spoken communication.
• Minimum of 3 years of experience in IT support including networking Windows and Linux systems administration.
• Strong understanding of network concepts (TCP/IP DHCP DNS VPN routers switches firewalls) and experience with network monitoring and troubleshooting.
• Proficiency in Windows Server environments including Active Directory Group Policy and scripting (e.g. PowerShell).
• Hands-on experience with Linux systems (e.g. Ubuntu CentOS Red Hat) including system configuration updates user management and basic shell scripting.
• Familiarity with virtualization platforms (e.g. VMware Hyper-V) and management of virtual machines.
• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Customer-focused professional and positive attitude; able to provide effective support to users at all levels.
• Team-oriented with a willingness to collaborate share knowledge and contribute to collective success.
• Strong organizational skills including the ability to document processes solutions and user guides clearly.
• Experience with helpdesk or ticketing systems is a plus.
• Availability to work flexible shifts including nights weekends and public holidays.

BENEFITS:

• Includes a performance-based bonus structure.
• Paid training of company standards tools and workflows.
• Access to private healthcare and wellness perks such as gym membership (eligibility after a specified period).
• Opportunities for advancement within a global fast-paced tech-driven organization.