Data Analyst III
Data Analyst III
Posted on :
05-09-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-09-2025
Job Description
Are you passionate about transforming complex data into actionable strategies that elevate customer support and operational excellence This role calls for a skilled Data Analytics Engineer with deep technical expertise and a strong understanding of customer experience this pivotal position youll collaborate across functions to develop and scale advanced analytics solutions that boost customer satisfaction foster brand loyalty and uncover opportunities to enhance our data foundations and analytical maturity.
As a key player in our global team youll harness the power of customer feedback and insights to influence product and service innovation. Your expertise will enable us to better understand customer needs preferences and behaviors driving meaningful improvements across the customer journey. Youll also play a vital role in establishing data governance policies ensuring data quality and advancing visualization practices making our data assets reliable accurate and impactful. Success in this role requires a passion for data the ability to manage multiple projects in a fast-paced environment and a talent for storytelling through data visualization. If youre ready to make a measurable impact with your analytical skills and strategic mindset we want to hear from you.
Role Responsibilities:
- Design develop integrate launch and maintain collections of data models queries reports and visualizations that support multiple use cases across customer journeys
- Work with various data sources including customer interactions feedback and behavioral data to identify trends patterns and provide actionable insights.
- Build and deploy predictive models to forecast customer behavior identify potential issues and optimize support processes.
- Create interactive and dynamic data visualizations that communicate complex insights to stakeholders.
- Work closely with customer service operations product and engineering teams to integrate data insights into business decisions and drive improvements in the customer experience.
- Develop and track key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives.
- Continuously update knowledge of advanced analytics techniques tools and methodologies to ensure best practices are applied.
Minimum Qualifications
- Masters degree in Computer Science Statistics Mathematics or a related field
- Minimum 5 years of experience in data analytics Business intelligence data science or related fields.
- Experience working with operations functions preferably in the customer experience or customer support operations space.
- Background and knowledge of the CX and VoC space.
- Proficiency in programming languages such as Python R or SQL
- Experience with machine learning concepts and experience working with machine learning libraries and frameworks (e.g. scikit-learn TensorFlow)
- Experience creating interactive dashboards with Tableau Power BI and others with strong communication and presentation skills to deliver actionable insights.
- Experience managing time-sensitive projects through to completion while balancing evolving priorities and a diverse range of stakeholders
Preferred Qualifications
- Knowledge of natural language processing (NLP) techniques.
- Familiarity with customer support software (e.g. Salesforce).
- Certification in data science or a related field (e.g. Certified Data Scientist).
- Familiarity with agile development methodologies and version control systems such as Git.
- Experience working in the high-volume consumer electronics industry.
Benefits:
- 401(k).
- Dental Insurance.
- Health insurance.
- Vision insurance.
- We are an equal-opportunity employer and value diversity equality inclusion and respect for people.
- The salary will be determined based on several factors including but not limited to location relevant education qualifications experience technical skills and business needs.
Additional Responsibilities:
- Participate in OP monthly team meetings and participate in team-building efforts.
- Contribute to OP technical discussions peer reviews etc.
- Contribute content and collaborate via the OP-Wiki/Knowledge Base.
- Provide status reports to OP Account Management as requested.
About us:
At OP we help you harness the power of technology for maximum impact. A technology consulting and solutions company we offer advisory and managed services innovative platforms and staffing solutions across a wide range of fields including AI cybersecurity enterprise architecture and beyond. For nearly two decades weve been challenging the status quo of the consulting industry serving up fresh ingenious thinking through a radically lean structure. Together this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.
At OP we help you harness the power of technology for maximum impact. A technology consulting and solutions company we offer advisory and managed services innovative platforms and staffing solutions across a wide range of fields including AI cybersecurity enterprise architecture and beyond. For nearly two decades weve been challenging the status quo of the consulting industry serving up fresh ingenious thinking through a radically lean structure. Together this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.
Employment Type
Full-time
Key Skills
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