L1 Uipath support

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: L1 Uipath support

Location: Atlanta GA (Hybrid)

Job Type: Contract

Responsibilities:

Log track and manage user requests and incidents related to UiPath automation solutions using ticketing systems.
Diagnose and resolve common issues with UiPath bots such as job failures exceptions and performance problems often focusing on known and recurring problems.
Monitor the health and performance of deployed bots through UiPath Orchestrator checking for failures exceptions and queue issues.
Provide timely updates to end-users on the status of their raised incidents and effectively communicate technical information
Escalate complex or unresolved issues to higher-level support teams (L2/L3) and ensure proper documentation of the escalated issues.
Perform routine activities like health checks log reviews and minor bot audits.
Update and maintain documentation standard operating procedures (SOPs) and knowledge base articles for support processes

Skills:

Proficiency in UiPath Studio and Orchestrator is essential.
A strong understanding of Robotic Process Automation principles and best practices.
Familiarity with ITIL processes for incident and service request management
Experience with ITSM (IT Service Management) tools like ServiceNow or Jira
Ability to ask targeted questions diagnose problems and conduct remote troubleshooting

Job Title: L1 Uipath support Location: Atlanta GA (Hybrid) Job Type: Contract Responsibilities: Log track and manage user requests and incidents related to UiPath automation solutions using ticketing systems. Diagnose and resolve common issues with UiPath bots such as job failures exceptions and...