Support Engineer
Support Engineer
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1 Vacancy
Job Description
Support Engineer (Proactive Services)
Join a dynamic and fast-growing technology services provider
Remote South Africa Salary: Negotiable Hours: 8AM to 5PM UK
About Our Client
Our client is a young dynamic and ambitious technology services business with a strong heritage dating back to 1997. The company has consistently achieved impressive growth averaging 23% year-on-year with a low staff turnover and a thriving customer base. With a vision to become the most influential technology partner for SMEs across the South East of England they combine innovation expertise and strong vendor partnerships.
As a trusted partner of leading global technology vendors such as Microsoft HPE VMware Sophos and Gamma the company offers its people the chance to work with cutting-edge technology contribute to shaping industry trends and grow their careers in a supportive and fast-paced environment.
The Role: Support Engineer (Proactive Services)
Reporting directly to the Support Engineer Team Leader this role focuses on delivering proactive monitoring and backup & recovery services for both contracted and non-contracted addition you will step in as a 2nd Line Engineer when required ensuring seamless support across the team. This is a role that requires excellent technical knowledge problem-solving and clear communication while maintaining control and logical decision-making under pressure.
Key Responsibilities
- Perform daily monitoring of proactive tools ITSM queues and MDR alerts
- Manage breach remediation conditional access log analysis and incident triage
- Diagnose and resolve backup anomalies upgrade software and review client schedules
- Deliver proactive and backup/recovery support across client environments
- Ensure tickets are logged updated and resolved within SLA obligations
- Conduct periodic backup testing and data restoration activities
- Produce weekly ad-hoc and RCA reports for internal and client use
- Collaborate with internal teams and escalate issues where required
- Recommend service improvements and identify training opportunities
About You
- A-Level/AS Level in IT BTEC/HND in IT or CompTIA A/N (essential)
- Microsoft certifications (MCP/MCSE) and ITIL Foundation (beneficial)
- Proven experience with complex desktop/server/network troubleshooting
- Strong knowledge of Office 365 administration 2FA troubleshooting and MDR alerting
- Familiarity with Solarwinds/Nable monitoring tools and SonicWall remediation
- Broad understanding of on-prem and cloud infrastructures (O365 Azure virtualisation storage security)
- Excellent communication multitasking and organisational skills
- Strong customer service orientation with the ability to explain technical issues to non-technical users
- Adaptability logical problem-solving and the ability to work effectively under pressure
Employment Type
Full Time
