Support Engineer

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Support Engineer (Proactive Services)

Join a dynamic and fast-growing technology services provider

Remote South Africa Salary: Negotiable Hours: 8AM to 5PM UK

About Our Client

Our client is a young dynamic and ambitious technology services business with a strong heritage dating back to 1997. The company has consistently achieved impressive growth averaging 23% year-on-year with a low staff turnover and a thriving customer base. With a vision to become the most influential technology partner for SMEs across the South East of England they combine innovation expertise and strong vendor partnerships.

As a trusted partner of leading global technology vendors such as Microsoft HPE VMware Sophos and Gamma the company offers its people the chance to work with cutting-edge technology contribute to shaping industry trends and grow their careers in a supportive and fast-paced environment.

The Role: Support Engineer (Proactive Services)

Reporting directly to the Support Engineer Team Leader this role focuses on delivering proactive monitoring and backup & recovery services for both contracted and non-contracted addition you will step in as a 2nd Line Engineer when required ensuring seamless support across the team. This is a role that requires excellent technical knowledge problem-solving and clear communication while maintaining control and logical decision-making under pressure.

Key Responsibilities

Perform daily monitoring of proactive tools ITSM queues and MDR alerts
Manage breach remediation conditional access log analysis and incident triage
Diagnose and resolve backup anomalies upgrade software and review client schedules
Deliver proactive and backup/recovery support across client environments
Ensure tickets are logged updated and resolved within SLA obligations
Conduct periodic backup testing and data restoration activities
Produce weekly ad-hoc and RCA reports for internal and client use
Collaborate with internal teams and escalate issues where required
Recommend service improvements and identify training opportunities

About You

A-Level/AS Level in IT BTEC/HND in IT or CompTIA A/N (essential)
Microsoft certifications (MCP/MCSE) and ITIL Foundation (beneficial)
Proven experience with complex desktop/server/network troubleshooting
Strong knowledge of Office 365 administration 2FA troubleshooting and MDR alerting
Familiarity with Solarwinds/Nable monitoring tools and SonicWall remediation
Broad understanding of on-prem and cloud infrastructures (O365 Azure virtualisation storage security)
Excellent communication multitasking and organisational skills
Strong customer service orientation with the ability to explain technical issues to non-technical users
Adaptability logical problem-solving and the ability to work effectively under pressure

Support Engineer (Proactive Services) Join a dynamic and fast-growing technology services provider Remote South Africa Salary: Negotiable Hours: 8AM to 5PM UK About Our Client Our client is a young dynamic and ambitious technology services business with a strong heritage dating back to 1997. The c...