Regional Director of Client Service - Employee Health and Benefits
Regional Director of Client Service - Employee Health and Benefits
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Job Description
Company:
Description:
Our not-so-secret sauce.
Award-winning inclusive Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 11000 of the industrys brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Regional Director of Client Service - Employee Health and Benefits at Marsh McLennan Agency (MMA).
MMA provides business insurance employee health & benefits retirement and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America we combine the personalized service model of a local consultant with the global resources of the worlds leading professional services firm Marsh McLennan (NYSE: MMC).
Applicants must be within driving distance to our Atlanta GA office to be considered for this role and have the ability to commute to the office three days per week.
A day in the life.
As an Regional Director of Client Service - Employee Health and Benefits you will:
Supervisory:
Provides overall management of personnel-related activities for assigned staff within the department and supports Unit Leaders for second and third personnel reporting levels ensuring adherence to corporate human resource policies and procedures.
Responsible for supporting the recruiting interviewing and screening of candidates.
Responsible for day-to-day employee relations issues.
Supports the development of department career paths; evaluates and recommends job development and career path opportunities for department staff with a focus on retaining quality colleagues at MMA.
Oversees the ongoing development and implementation of the departments new hire training path.
Coaches and mentors Unit Leaders department colleagues and agency colleagues.
Oversees salary administration and performance review process in coordination with the Practice Leader and Human Resources.
Operational:
Responsible for ensuring departmental compliance with national regional and local policies and procedures including required compliance documentation and records retention.
Facilitates communication among all department colleagues related to systems procedures vendor information products industry developments and regulatory updates. Maintains an atmosphere conducive to learning and initiative.
Monitors staffing needs of the department making recommendations to the Practice Leader.
Coordinates and/or leads regular department and staff meetings as needed.
Oversees department audit program related to service standards data quality and compliance documentation.
Oversees the implementation and ongoing integration of MMA tools and resources into department workflow processes and procedures. Ensures adequate documentation and training for all department colleagues.
Maximizes the use of technology within the department workflow to improve client service efficiency and productivity.
Departmental:
Builds and maintains strong client producer colleague and market relationships.
Coordinate special events with insurance carriers and vendors such as training presentations continuing education and social events.
Client Service and Retention
Coordinates with the Practice Leader to update and maintain segment-focused scopes of service and client service matrix to ensure appropriate level of client service and contact for all accounts.
Ensures department colleagues follow all processes and procedures meeting established timelines and maintaining quality standards.
Supports the resolution of escalated client service issues.
Our future colleague.
Wed love to meet you if your professional track record includes these skills:
A college degree or equivalent experience is required.
A minimum of 10 years of insurance industry experience is required.
5-8 years of experience managing client relationships is required.
Managerial or supervisory experience is preferred.
Strong leadership and relationship-building skills with the ability to collaborate across all sectors of the organization.
Ability to coordinate multiple projects while ensuring timely and accurate deliverables with effective problem-solving and resolution skills.
Ability to demonstrate professional negotiation and persuasion skills to achieve objectives.
Empowers colleagues and holds them accountable to MMAs high standards.
Strong organization skills with the ability to manage upward.
Superior listening written and verbal communication skills; ability to professionally communicate information and respond to questions from leadership colleagues clients and vendor partners.
Ability to read and interpret insurance and client-related policy and legal documents.
Ability to compile analyze interpret and summarize information/data to facilitate decision-making.
Strong Microsoft Office and industry-specific computer software skills.
A shared commitment to company values; Integrity Collaboration Passion Innovation Accountability
Georgia Life & Health Producers License maintained in good standing.
- Industry specific designations such as CEBS HIA or GBA preferred.
We know there are excellent candidates who might not check all of these boxes. Dont be shy. If youre close wed be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. Weve built a culture that promotes colleague well-being through robust benefit programs and resources encourages professional and personal development and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
Medical dental and vision insurance
401K and company match program
Company-paid life and disability
Generous paid time off programs
Employee assistance program (EAP)
Volunteer paid time off (VTO)
Career mobility
Employee networking groups
Tuition reimbursement and professional development opportunities
Charitable contribution match programs
Stock purchase opportunities
To learn more about a career at MMA check us out online: or flip through our recruiting brochure: us on social media to meet our colleagues and see what makes us tick:
We embrace a culture that celebrates and promotes the many backgrounds heritages and perspectives of our colleagues and clients. We are always seeking those with ethics talent and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are
EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.
#MMASE
Required Experience:
Director
Employment Type
Full-Time
