Guest Service Supervisor
Guest Service Supervisor
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Job Description
Your repartee is as legendary as your sense of hospitality
The Guest Service Supervisor has a dynamic approach that enables him/her to ensure the smooth running of reception reservations night audit and concierge operations. Because excels in the art of juggling delicate situations and stands out for responsiveness to the unexpected ensures an outstanding level of service at all times and makes sure that all team members do the same.
WHAT YOULL DO
- Plan arrivals including regular guests as well as VIPs to ensure they enjoy a personalized stay.
- Support team members in their work and professional development.
- Ensure a regular presence in the service areas to ensure that our sense of aesthetics is everywhere and that all health safety hygiene and sanitation regulations are respected.
- Be in constant communication with other departments to smoothly coordinate customer service activities including inventory management during busy periods.
- Act as a resource person for the team both in terms of complaint management and the deployment of our service excellence as well as in the event of an emergency or crisis.
WHAT YOULL BRING
- Diploma in Hotel Management an asset
- Minimum 2 years management or supervisory experience in a hotel context
- Leader capable of inspiring motivating and mobilizing teams
- Ability to put yourself in the guests shoes and understand their feelings and concerns
- Quick and effective management of requests and problems
- Tolerance of unhappy or stressed guests
- Strong computer knowledge - experience with OPERA PMS an asset
WHAT WE OFFER
- Passionate about travel Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
- A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
- Squats help you relax Get access to a state-of-the-art gym right in your workplace.
Apply - we look forward to hearing from you!
Required Experience:
Manager
Employment Type
Full-Time
