As WMS/ WCS & Software Solutions Specialist you will play a pivotal role in designing implementing and supporting software-driven warehouse management systems (WMS/ WCS) within automated solutions.

Youll collaborate across technical and commercial teams to deliver scalable high-impact digital solutions that optimize material flow fleet performance and customer operations.

Liaising with sales colleagues to support on large scale project quotes your input and skills are pivotal in a projects success and delivery.

This role will be home-based & will require a high degree of autonomy and travel in the UK&I and occasional travel to EU for intercompany meetings. This will involve overstays from home as required during implementation phases and on-site meetings.

We offer:

Key Responsibilities

• Lead the configuration deployment and support of WMS platforms utilising KION WMS/ WCS and related modules.
• Collaborate with sales engineering and customer teams to define software requirements and deliver tailored solutions.
• Integrate WMS with customer ERP systems and digital tools ensuring seamless data exchange and operational visibility.
• Develop and maintain documentation training materials and support guides for internal and external stakeholders.
• Support digital twin and simulation initiatives to visualise warehouse performance and identify optimisation opportunities.
• Troubleshoot software issues and provide technical support during implementation and post-deployment phases.
• Stay current with emerging technologies in intralogistics automation and software integration. Be the product expert for WMS and software in UK&I.
• Collaborate our intercompany teams to define and deliver improvements in our software and WMS offerings that allow us to lead by example.
• Identify further opportunities to expand WMS and software with customers as an ongoing maintenance and review of site operations.
• Accountable for delivery implementation/execution of all software and WMS related elements for all projects.
• Liaising with the Automation project manager ensuring supplier costs are tracked managed/monitored and time keeping is recorded through use of KION resource tracking tools.
• Test and validate overall solutions and certify conformity of said solutions as part of remit/presentation to sales teams/customers.
• Facilitate controlled demonstrations at the branded demo centres or on customer sites to promote and further push our technical offering.
• Support on proof of concept (PoC) configuration of automated solutions involving WMS or software on customer operations.
• Customer facing software SME competent to present to customers overall solution (costs deliverables etc).

Required Skills & Experience

• Proven experience in WMS implementation software integration or intralogistics automation.
• Strong understanding of warehouse operations fleet coordination (mobile automation) as well stationary automation (shuttle stacker cranes etc.) and digital transformation.
• Experience of Manual and Automated warehouse trucks.
• Proficiency in software platforms such as SAP or similar logistics systems.
• Familiarity with APIs data mapping and system architecture.
• Excellent communication and stakeholder management skills.
• Ability to work independently and collaboratively across cross-functional teams.
• Experience in VBA (Visual Basic for Applications)
• Experience in SQL (Structured Query Language)
• Experience in - C# fullstack SQL Server MySQL PostGres or similar
• Good commercial awareness and business acumen.
• Good IT numeracy and communication skills both written and verbal with the ability to communicate to internal and external stakeholders.
• A team player and have a flexible approach to working
• Strong problem-solving skills
• Self-motivation
• Good listening skill
• Attention to detail
• Full driving License

Desirable Attributes

• Experience with software tools (e.g VNA Navigation Interface).
• Knowledge of simulation modelling or digital twin technologies.
• Background in industrial automation robotics or logistics software.
• Agile mindset and proactive approach to problem-solving.
• Experience in Scripting languages such as Python or Powershell.
• Experience in API integration (REST/SOAP) through ERP systems IoT devices and or third-party logistics platforms.
• Connectivity/interfacing skills (technology: SAP interface OPC-UA REST TCP/IP MQTT Modbus and format: JSON HTML XML)
• Familiar with WMS (Warehouse Management Systems) ERP systems and control technologies (PLC SCADA)
• MEWP/ IPAF Qualification
• Forklift license

Performance Measures required in the position

Technical & Solution Delivery

• WMS Implementation Success Rate: % of projects delivered on time within scope and meeting functional requirements.
• System Uptime & Stability: % uptime of deployed WMS solutions and integrations.
• Bug Resolution Time: Average time to resolve software issues post-deployment.
• API/Data Integration Accuracy: % of successful data exchanges between WMS and ERP/third-party systems without manual intervention.

Operational Efficiency & Impact

• Order Fulfilment Accuracy: % of orders processed through WMS without errors.
• Dock-to-Stock Time Reduction: Improvement in time from goods receipt to system availability.
• Picking Efficiency Gains: % improvement in pick rate or reduction in picking errors post-WMS deployment.
• Cycle Time Reduction: Decrease in time from order receipt to shipment.

Customer & Stakeholder Satisfaction

• Client Satisfaction - Based on post-implementation feedback.
• Internal Stakeholder Feedback: Feedback from cross function teams on solution usability and support.
• Training Effectiveness: % of users successfully trained and certified on new systems.

Continuous Improvement & Innovation

• Automation Coverage: % of manual processes replaced or enhanced by automation.
• Change Request Turnaround: Average time to assess and implement approved system changes.
• Adoption of New Features: % of new WMS features or modules successfully rolled out and adopted.
• Additional revenue and upselling of software and WMS related products/services to projects as change requests.

Health & Safety and training

• Health and Safety performance including zero accidents and lost time incidents during project execution.
• Keeping up to date with relevant legislation guidance and background research on technologies.
• Impact assessments and overall breakdown of Risk assessment to customer as part of planning as part of implantation to avoid any undesirables scenarios.

Tasks and Qualifications:

Interfaces

Internal

• Project Managers
• Service Technical Manager (in Service department) & Senior Director Aftersales
• Service engineers (Linde & STILL)
• Project stakeholders
• Intralogistics Sales Teams
• Inter company SME

External

• Customers
• Technical Experts 3rd parties/suppliers
• Technical experts from HQ