Process Improvement Analyst
Process Improvement Analyst
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Job Description
Job Details
Description
ABOUT THE COMPANY
Acumen is one of the nations leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here we offer medical dental and vision coverage generous paid time off and incentive bonuses to those who qualify.
OVERVIEW AND ESSENTIAL JOB FUNCTIONS
The Process Improvement Analyst will support the organization by helping identify plan and implement key projects across all operational areas to reduce manual processing increase the quality of work and improve the customer experience. The Analyst will work closely with all stakeholders to discover analyze and discuss business requirements to support successful implementation.
- Utilizes critical thinking and analytical skills to streamline simplify and improve end-to-end processes related to revenue cycle management payroll processing authorizations-handling and fiscal intermediary responsibilities
- Identify process improvement opportunities by challenging current processes performing root cause analysis and identifying process gaps to provide sustainable solutions to prevent reoccurrence of errors. Implement metrics and controls to support continuous improvement
- Analyzes and evaluates information gathered from multiple sources and stakeholders. Works with appropriate operational support and technical teams to develop functional and operational specifications related to process improvement efforts
- Management and oversight of implemented processes and triaging of errors
- Analyze and develop business process diagrams and models to support process design and redesign initiatives
- Builds and maintains a project schedule timeline and task list and works with Management to ensure resources and budget are managed and tracked. Ability to lead meetings and provide leadership with project status updates feedback and appropriate reporting on key responsibilities and objectives
- Manage and organize incoming requests through JIRA and assist with requirements gathering. Work closely with Process Improvement Manager and Senior Developer to execute improvements
- Develops training material and delivers training as required
- Conduct data analysis and update reporting as requested by department. Performs data aggregation and can interpret data in various forms and environments
- Performs other work-related duties as assigned
- ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies procedures standards and guidelines and act
Qualifications
MINIMUM QUALIFICATIONS
- Bachelors degree in business computer science or similar and 4 years of Business Process Analyst experience
- BPI certification (Lean Six Sigma) is a plus
- Experience with Kaizen is a plus
- Fiscal Intermediary experience preferred
- Proficient in Microsoft Office Suite and Microsoft Power Platform
- Previous experience using process mapping and project management tools.
- Exceptional analytical critical thinking and problem-solving abilities
- Experience with service management systems (JIRA Zendesk etc.) and agile methodology a plus
Acumen LLC is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.
If you require reasonable accommodation for any part of the application process or hiring process please submit your request through one of the following methods listed below:
(a) Dedicated fax
(b) Dedicated email DISABILITY ACCOMMODATION REQUESTS ONLY
(c) US mail - 4554 E Inverness Ave Mesa AZ 85206- Attn Human Resources
(d) Dedicated phone 1- Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY
Required Experience:
IC
Employment Type
Unclear
