Assistant Practice Manager
Assistant Practice Manager
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Job Description
About the Practice
At CarolinasDentist Fayetteville we provide exceptional patient care to our patients while creating a funergetic atmosphere for our staff. We are looking for a team player with a positive attitude good people skills and great communication. You must have a dedicated work ethic be punctual able to multitask and have dental experience. We are looking for someone that takes initiative and is open and adaptable to change.
Responsibilities
The Assistant Practice Manager (APM) is responsible for assisting the Practice Manager in the day-to-day operations of the dental practice ensuring that proper procedures and protocols are being followed. The APM will help to ensure that the office is staffed with capable trained self-motivated team members and doctors who understand and uphold the practices shared purpose and vision as demonstrated by their actions. Additionally the APM will have the full authority to act in place of the Practice Manager when not present.
- Works to foster a strong working relationship amongst staff members and assists Practice Manager to address concerns
- Works with Practice Manager on recruitment training onboarding team development retention and performance management
- Ensures key performance metrics for successfully managing a practice; forecast results; ensure all budget and production expectations are met or exceeded; ensure financial data and records are balanced; responsible for practice passing all financial audits
- Respond efficiently to patient and doctor needs and inquires
- Ensure the delivery of quality dental care to patients
- Ensures that all areas of the dental practice are customer-ready
- Monitors schedule to effectively schedule staff
- Assist Practice Manager with completion and submittal of HR and payroll related documents accurately and timely as required including new hire and termination forms and all changes for employees; have employees verify and sign their own payroll time sheets
- In conjunction with Practice Manager conducts regular staff meetings and daily a.m. huddles; seizes opportunities to foster communication provide organization and practice updates share information teach and continually challenge and develop staff
- Resolve patient issues in accordance with company policies and procedures
- Perform additional tasks as assigned to achieve practice/organization goal
Administrative
- Serves as on-sight HIPAA contact person
- Audits daily follow up tracks who is missing items daily
Marketing
- In an effort attract new patients and educate on speciality services assists in marketing and practice promotion activities
- Additionally provides marketing support by serving as a media liaison updates webpage and spotlights for social media
Training
- Take opportunities to learn from Practice Manager and should be able to perform all Practice Manager tasks
- Participates in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Qualifications
- Bachelors or Associates Degree preferred or equivalent combination of education and experience
- A minimum of one year of experience in a dental or related field
- 2 - 3 years of supervisory/management experience in a dental or similar field
- Knowledge of dental terminology
- Knowledge of dental office procedures
- Knowledge of insurance plans and claims processing
- Knowledge of MS Office 365
- Communication skills
- Demonstrated effective leadership training written and verbal communication and interpersonal and presentation skills to drive results
- Excellent critical reasoning decision-making and problem-solving skills to analyze situations determine risks and find solutions to prevent future issues and resolve recurring defects
Benefits Offered
In return for providing an excellent patient experience we offer a great benefits package for full-time positions to include health and dental benefits 401(k) holiday pay and paid time off.
Salary Range
Requisition Number
Required Experience:
Manager
Employment Type
Full-Time
