Referral Coordinator
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Job Location:
Nottingham - UK
Monthly Salary:
Not Disclosed
Posted on:
05-09-2025
Vacancies:
1 Vacancy
Job Summary
Are you passionate aboutmental health supportand helping people live more independently
Join our dedicatedMental Health Reablement Servicein Nottingham as aReferral Hub Coordinator. This rewarding role puts you at the heart of our customer journey helping individuals access the right support through a compassionate and well-organised referral process.
About the Role
As the first point of contact for customers youll play a vital role in coordinating referrals and ensuring each persons needs are met with dignity and respect. This is a fantastic opportunity for someone with experience inmental health servicesreferral coordination orsocial care administration.
This is a part time role 20.5 hours per week that can be worked flexibly to suit you across Monday to Friday.
Key Responsibilities
- Coordinate and process referrals liaising with referrers and customers.
- Maintain accurate records and manage the customer waiting list.
- Provide telephone support to customers awaiting allocation.
- Use spreadsheets and databases to track and update referral data.
- Share information confidentially with colleagues and external agencies.
What Were Looking For
Were seeking someone with a strong understanding ofmental health issuesand their impact on individuals. You should be familiar withsafeguarding proceduresand confident in assessing and escalating concerns appropriately. Experience handlingconfidential and sensitive informationis essential.
Youll need excellentcommunication skills both written and verbal along with strongorganisational and planning abilities. Proficiency inMicrosoft Office especially Excel is important and you should be comfortable working collaboratively in a team environment.
Interviews will take place on Monday 22nd September.
Why Join Us
Did you know NCHA was officially ranked as one of the UKs best places to work This year we were officially rankedas such by Great Place to Work UK as well as being classed as one of the Best Workplaces for Wellbeing and the Best Workplaces for Women of 2024. Take a look at ourworking lifebenefits andvalues to see why 77% of our colleagues say it is a great place to work.
At NCHA were committed to making a difference in peoples lives. Youll be part of a supportive team that values your contribution and encourages your growth.
If youre ready to help others thrive wed love to hear from you.
INDLOW
The Company
Were Nottingham Community Housing Association known to many as NCHA. Weve been around since 1973 and were really proud of that. Were more than just a housing association: we deliver care and support to people all over the East Midlands. Readour storyto find out more about us.
Some Benefits
Wellbeing
plan
NCHA
pension
Free DBS
checks
250 referral bonus
Documents
Required Experience:
IC
Key Skills
- Corporate Risk Management
- Electronics
- Infection Control
- Bakery
- ELV
- Accident Investigation
About Company
Nottingham Community Housing Association (NCHA) provides housing and care to people in the East Midlands. Contact us today.
