Technology Support Senior Specialist
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Job Location:
Columbus, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
We have an opportunity to impact your career and provide an adventure where you can push the limits of whats possible.
As a Technology Operations II - Institutional Trader Support in our Technology Operations team your initiative and creative problem-solving will help propel global innovation in technology and business. Working with a team of motivated collaborators youll develop and implement strategic technology solutions ensuring the successful integration of network system and applications servers into existing and new technology infrastructures. Youll play a key role in the care and support of customers including proactive incident addition to valuable on-the-job experience youll receive coaching mentorship and a host of other development opportunities to advance your career at the firm and beyond.
Job Responsibilities
- Monitor incoming tickets and manage tickets across North America
- Assist Front Office & Traders for technology issues
- Troubleshoot Virtual Platform environment Win10 and Win11 OS
- Quickly escalate issues to other support teams if necessary
- Maintain transparent communication with the client and relevant parties
- Multi-task between tickets and projects.
Required qualifications capabilities and skills
- Formal training or certification on Software Engineering concepts and 2 years of applied experience.
- Required Desktop Support Experience 5 years or minimum 3 years with Trading or Front Office
- Advanced knowledge in infrastructure projects operations systems and data analytics
- Proficiency in: Microsoft Office VPN Virtual Machines Remote Connectivity products Exchange and Active Directory
- Ability to identify problems troubleshoot and deliver strategic solutions to clients
- Effective collaboration and communication to achieve common goals and maintain a company standard of excellence
- Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis
- Strong analytical and problem resolution skills
- Strong knowledge of Mobile Devices (Android Apple smartphones tablets) and Mobile applications ( Zoom Office Mobile Securid RSA Token)
- 3 yrs experience with Market Data applications like Bloomberg Reuters Factset etc..
Preferred qualifications capabilities and skills
- Preferred experience ServiceNow Splunk
Required Experience:
Senior IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
