Technology Support Senior Specialist
Technology Support Senior Specialist
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Job Description
Description
We have an opportunity to impact your career and provide an adventure where you can push the limits of whats possible.
As a Technology Operations II - Institutional Trader Support in our Technology Operations team your initiative and creative problem-solving will help propel global innovation in technology and business. Working with a team of motivated collaborators youll develop and implement strategic technology solutions ensuring the successful integration of network system and applications servers into existing and new technology infrastructures. Youll play a key role in the care and support of customers including proactive incident addition to valuable on-the-job experience youll receive coaching mentorship and a host of other development opportunities to advance your career at the firm and beyond.
Job Responsibilities
- Monitor incoming tickets and manage tickets across North America
- Assist Front Office & Traders for technology issues
- Troubleshoot Virtual Platform environment Win10 and Win11 OS
- Quickly escalate issues to other support teams if necessary
- Maintain transparent communication with the client and relevant parties
- Multi-task between tickets and projects.
Required qualifications capabilities and skills
- Formal training or certification on Software Engineering concepts and 2 years of applied experience.
- Required Desktop Support Experience 5 years or minimum 3 years with Trading or Front Office
- Advanced knowledge in infrastructure projects operations systems and data analytics
- Proficiency in: Microsoft Office VPN Virtual Machines Remote Connectivity products Exchange and Active Directory
- Ability to identify problems troubleshoot and deliver strategic solutions to clients
- Effective collaboration and communication to achieve common goals and maintain a company standard of excellence
- Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis
- Strong analytical and problem resolution skills
- Strong knowledge of Mobile Devices (Android Apple smartphones tablets) and Mobile applications ( Zoom Office Mobile Securid RSA Token)
- 3 yrs experience with Market Data applications like Bloomberg Reuters Factset etc..
Preferred qualifications capabilities and skills
- Preferred experience ServiceNow Splunk
Required Experience:
Senior IC
Employment Type
Full-Time
