BPS PfizerWorks Sr. Manager Operations Services

Use Your Power for Purpose

The Business Performance Services (BPS) department within GBS Enterprise Services was created to deliver services internally to Pfizer colleagues and divisions that help create room for meaningful work. By delivering our services with high performance against the Five Points of Value (i.e. optimal cost quality compliance client experience and business impact) we help colleagues spend more time focusing on their missions; all in support of breakthroughs that change patients lives. The services our team delivers include data analytics translations services creative training & development contingent labor et. al. We have a variety of vendors who provide these services; however we have an opportunity for more formal aligned disciplined and governed management of their performance and strategic alignment with the business in order to execute.

What You Will Achieve

This role requires an experienced Operational Services Lead with a strong focus on Translations Localization within the BPS PfizerWorks team who will be accountable to help stand up and lead the Global Translations Center of Excellence (COE) for managing language provisions across many areas of our business services while optimizing the COE performance against the Five points of Value (FPV). The individual will be responsible to drive global content and code strategies in a highly regulated business environment with proven experience in localization within the Life Sciences industry. The Operational Services Lead needs to have strong knowledge of regulatory compliance and industry terminology with experience with successfully implementing machine translation (MT) AI terminology management and automation in localization workflows. The Operational Services Lead will need to have an understanding on languages in terms of ability to explain what works and what does not work across languages. Additionally strategic oversight between the vendor and business stakeholders across additional service lines would include Business Process and Administrative Support and Pfizer Systems (SAP PLA) Training Design and Development all key pillars of the PfizerWorks service portfolio.

This position will report solid line into the BPS PfizerWorks Lead.

Role Responsibilities

• Manage a localization program through partnering cross-functionally with business user group stakeholders (e.g. Clinical Regulatory Legal Commercial Drug safety unit Digital teams and other Pfizer enabling teams.
• Develop and execute a localization roadmap that integrates human and AI-driven translation solutions while ensuring compliance with Pfizer policies and FDA EMA and MDR or any other applicable regulations.
• Implement workflow automation and migration to a TMS plus AI and MT technologies where appropriate to enhance efficiency while maintaining accuracy and regulatory adherence.
• Support with overseeing translation quality and regulatory compliance by working with Pfizer business user groups responsible for managing processes and standards and Language service providers
• Develop and execute a guidance strategy that assists the Pfizer colleagues with choosing the optimal translation solution for addressing their needs
• Implement workflow automation AI and MT technologies where appropriate in partnership with Digital to enhance efficiency while maintaining accuracy and regulatory adherence.
• Optimize workflows and processes to scale localization efforts without compromising compliance or quality.
• Define and track success metrics to measure strategic and operational localization impact and ensure continuous improvement.
• Advocate for localization best practices enterprise-wide to ensure global content and code accessibility.
• Promote Business Process and Administrative Support service line based on changes within the organization
• Identify business colleagues that require educational material development for enhancing skills.
• Collaborate with our Client Success Lead to ensure key marketing strategies are deployed in support of Operational Services.
• People Management & Development: Support with overseeing internal CoE team and outsourced vendor(s) aligned to manage and monitor all elements of the Translations CoE.

Here Is What You Need (Minimum Requirements):

• Minimum of bachelors Business or a related discipline
• 6 years in experience Corporate Translations roles
• Working understanding of Technology Business Development
• Ability to build technical process flows and tools
• Strong business operations acumen. Prior experience as a SME in the Translations Service line.
• Adapt to changing priorities and comfortable in a fast-paced dynamic environment.
• Internationalization Localization Transcreation of Translations Language Service Providers Machine Translations & Interpreting Translation Memory Project Management Operational Excellence IT Consulting Commercial Operations Technology Vendor Management.
• Proven experience in implementing and deploying a TMS and implementing localization best practices within global enterprise healthcare pharma or medical device industries.
• Strong knowledge of regulatory compliance and industry terminology.
• Experience with successfully implementing machine translation (MT) AI terminology management and automation in localization workflows.
• Ability to collaborate effectively with 1) business stakeholders and digital/IT partners; 2) product and content designers and usability experts 3) legal regulatory and quality assurance teams.
• Strong analytical skills and a proactive solution-driven mindset. Ability to identify new opportunities.
• Proven leadership abilities. Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers develop and coach others oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
• Language understanding. You wont be translating but you will need to understand and explain what works and what does not work across languages.
• Technical Skills required:Operations Business Process & Workflow.
• Behavioral competencies: Business Transformation Learning Agility Change Management Learning Agility Influence Cross-cultural Awareness & Engagement and Business Partnership.

Bonus Points If You Have (Preferred Requirements):

• Academics Preferred: Masters in business administration or an equivalent qualification.
• Preferred Disciplines: Project Management Operations consulting.
• Preferred Certifications: PMP Technical certifications

Other Job Details:

• Last day to apply: September 16 2025
• Work location assignment: Hybrid - onsite an average of 2.5 days per week or as the business requires.

The annual base salary for this position ranges from $108700.00 to $181100.00. In addition this position is eligible for participation in Pfizers Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of lifes moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution paid vacation holiday and personal days paid caregiver/parental and medical leave and health benefits to include medical prescription drug dental and vision coverage. Learn more at Pfizer Candidate Site U.S. Benefits (). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies to the Tampa FL location only. The salary range provided does not apply to any other United States location or locations outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

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