Client Service Specialist IV - Solutions Center EMEA (Commercial & Investment Bank)
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
If you enjoy being at the leading edge of delivering exceptional service and ensuring client satisfaction you have found the right team.
As a Client Service Delivery Specialist IV within JPMorganChase you will play a pivotal role in delivering exceptional customer service and operational support. Your primary focus will be to address client inquiries process transactions troubleshoot issues and identify opportunities to refer services based on client needs. You will be expected to apply your knowledge of our policies and procedures to solve problems. Your work will have a significant impact on our team and clients and you will be expected to make decisions within established procedures.
Job responsibilities
As a Client Service Delivery Specialist IV within JPMorganChase you will play a pivotal role in delivering exceptional customer service and operational support. Your primary focus will be to address client inquiries process transactions troubleshoot issues and identify opportunities to refer services based on client needs. You will be expected to apply your knowledge of our policies and procedures to solve problems. Your work will have a significant impact on our team and clients and you will be expected to make decisions within established procedures.
Job responsibilities
- Provide daily support within our operations addressing client inquiries via phone and email processing transactions and troubleshooting issues using your knowledge of our policies and procedures.
- Identify opportunities to refer services based on client needs leveraging your understanding of our financial products and market trends.
Required qualifications capabilities and skills
- Baseline knowledge of client service operations including transaction processing troubleshooting and service referral.
- Demonstrate ability to apply policies and procedures to solve non-routine problems.
- Possess excellent communication skills with demonstrated ability to utilize probing questions to accurately assess inquiry or request.
- Ability to work in a fast-paced environment adapt to change and work effectively in a team environment.
- Strong interpersonal and communication Skills to effectively interact with clients and address their inquiries.
- Ability to accurately process transactions and ensure data integrity.
- Skills to manage multiple tasks efficiently in a fast-paced environment.
- Ability to identify common issues and provide straightforward solutions.
- Proficiency in MS Windows and Office with the ability to work with multiple applications at the same time.
All application requirements (including updated resume - please include specifics of your career) should be posted submitted and completed in the Oracle tool.
Required Experience:
Unclear Seniority
Key Skills
- Correspondent
- Invoicing
- CAD
- CMMS
- Communication
- AC Maintenance
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
