Head of Operations
Head of Operations
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Job Description
Job Description:
Position Summary
Plan define and lead Operations activities in Thailand
Lead and manage a MRO center with a multinational Maintenance team based in Thailand
Lead and manage a local Technical Assistance with a multinational team based in Thailand as well as revenue management
Lead and manage the AC MRO activity covering Thai governmental customers and Civilian & Corporate Thai Cambodian and Laos customers
Lead and manage Customer Satisfaction concerning local S&S activities
Accountable and responsible for activities related to MRO center Technical Assistance New H/C completion & deliveries strategic business partners management and development Operations performance monitoring customer relationship management KPIs reporting to APAC Head of Operations.
Ensure the full implementation of Airbus Ethics & Compliance (E&C) processes and directives in the Operations team in Thailand including Export Control G&H.
Primary Responsibilities
Strategy and Transformation
Lead and locally deploy the S&S Regional Strategy with the support of the regional Head of Operations H/O mtiers and of the local CC MD.
Propose to MD and the APAC Head of Operations the local strategy and provide inputs for regional strategy
Define the strategy in consistency with the Regional Strategy ensure its approval drive its execution. Regularly update and follow-up the strategic plan
Ensure alignment of all stakeholders in AH and in Airbus with the approved strategy
Lead and manage Strategic Partnership development and transformation of MRO including change management with the respective local teams.
Develop the Partnership collaboration on the 3 pillars : S&S Distribution / AC Sales and Completion Line/ MRO center
Customer Satisfaction
Measure Customer Satisfaction after AC MRO delivery.
Support the contribution of the Customer Logistics Manager to the performance of the Front Office in the CC.
Ensure the local monitoring of Customers feedbacks and of the effective deployment of corrective action plans when required.
Support the local team in the resolution of issues impacting customer satisfaction.
Support communication with the CC customers on S&S activities.
Customer Support Manager (CSM) community management
Manage the CSM/CLM team including in collaboration with Regional management teams skills & competencies assessment and development MBOs definition and evaluation in relation to the CSM/CLM role
In collaboration with Regional management teams develop and execute a comprehensive development program for enhancing skills and competencies of CSM/CLM community
Commercial Policy Sales Business Development and Contract Execution
Cascade with the Head of Sales S&S APAC the yearly local S&S sales objectives in the CC.
Support the local SSMs to achieve bookings and gross margin targets.
Support Strategy & Marketing in the local promotion of Support & Services. Identify the potential distribution channels.
Build and provide on time and on quality technical and competitive costing elements for local S&S offers.
Ensure margin objectives for local MRO activities. When deviations are requested by the Sales team validate their acceptability and/or escalate for arbitration at MD CC level.
Execute local contracts.
Support the business development projects in the CC when required.
Performance Management:
Act as local Team to establish deliver and monitor Operations S&OP (OP/FC forecast).
Ensure effective local deployment of transversal S&S and Support Engineering policies and
Standards methods & tools (Franchising etc.).
Deploy the KPIs and visual management system enabling to monitor the performance with the MD CC.
Deploy the local improvement plans improvement initiatives and share best practices return of experience.
Operational Management
Develop transparency collaboration and team spirit between local and regional teams
Ensure Company Excellence System processes are duly applied
Ensure Customer Service standards are achieved
Ensure the local deployment and respect of the group international and national requirements for quality occupational safety aviation safety and flight operations under the lead of quality/occupational safety and flight safety officers
Support the Aviation Safety roadshows planning and execution in the CC Team Management:
In collaboration with the relevant HR representative
Lead the local S&S and Support Engineering team and ensure their functional link with their Regional counterparts
Plan review and manage staffing resources deployment and utilization.
Conduct as applicable to goals setting performance evaluation and compensation review.
Identify assess manage and develop the required competencies and skillsets; define or contribute to the definition of development succession and retention plans.
As member of the CCs local management promote and ensure the effective respect of the Group ethics and compliance rules
Identify and specify synergies to avoid duplications of efforts/work and generate cost savings
Demonstrate encourage and develop Airbus Leadership Model behaviors and ways of working within teams.
Other duties reasonably determined from time to time by the Company
Secondary Responsibilities
Promote a strong Ethics & Compliance Culture
Just & Fair Culture Foster communication and encourage speak-up
Set-up a safe and inspiring work environment based on respect trust and empowerment
Promote and live by the Airbus Values
Personal & Interpersonal SkillsTeam oriented
Motivated by challenges
Willing to take responsibilities
Multi cultural experiences
Sense of anticipation and Proactive behaviour
Strategic vision of the future
Qualification & Professional skills
Master degree in science and technology
Support & Services activities overall knowledge
Materials support experience (spares repairs Hcare)
Aircraft Maintenance experience
Aviation Training and licensing knowledge
Aviation Airworthiness knowledge
Ability to work in international environment
Experience in Google workspace
This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.
Company:
Airbus Helicopters (Thailand) Ltd.Employment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
LeadershipBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.
Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.
At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.
Required Experience:
Director
Employment Type
Full-Time
