National Person-Centered Care Manager
National Person-Centered Care Manager
Posted on :
05-09-2025
Employer Active
1 Vacancy
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Job Description
This role can be based in any state across Australia with work from home flexibility and some site visits as needed.
About the RoleThe National Person-Centered Care Manager holds a pivotal role within the National Clinical Governance Unit of Ramsay Health Care Australia acting at a senior level providing leadership coordination and guidance in consumer and person-centered care strategies and initiatives. The role will actively strengthen consumer and clinician engagement ensuring that consumer perspectives are integrated into clinical decision-making service planning and quality improvement initiatives. The role is responsible for leading and implementing person-centred care strategies that align to the National Safety and Quality Healthcare Standards (Standard 2) and the Australian Charter of Healthcare Rights. This is achieved through the application of evidence-based quality improvement methodologies to influence decision-making drive service enhancements and support system-wide improvements.
Your Essential Skills and Experience
Holds tertiary qualifications in a relevant health discipline with a minimum of five years experience including consumer engagement / quality improvement/ health service management or a related field or an equivalent combination of study and work experience. Maintain current relevant registration with AHPRA.
Demonstrated understanding of Australian Health Service Safety and Quality Accreditation (AHSSQA) Scheme and National Safety and Quality Health Service (NSQHS) Standards particularly in relation to the Partnering with Consumers standard with demonstrated application of strategies to enable consumer engagement across a large and complex organisation.
Experience with evidence-based practice research project management change management and quality improvement methods to drive innovation and enhance person-centred safe and reliable healthcare.
Proven ability to work within large complex organisations developing productive working relationships with a wide range of individuals and stakeholder groups driving service enhancements and strengthening consumer-clinician partnerships.
Well-developed critical thinking with excellent oral and written communication skills including the ability to develop reports presentations and training to build workforce capability in consumer engagement and quality improvement.
Proven high-level analytical skills to monitor and analyse consumer feedback identify trends and translate insights into solution focused recommendations and practical actions to enhance service delivery and patient experience.
Demonstrated capability to lead and operate both independently and collaboratively with the ability to influence engage and support hospital teams in delivering safer care upholding clinical excellence and professionalism with a strong customer service approach.
Excellent time management skills with proven ability to be self-directed proactive and work autonomously with a high degree of initiative able to prioritise work demands and deliver projects within agreed timeframes.
Commitment to the achievement of excellent outcomes with a strong sense of accountability and customer service.
Desirable Criteria
Post graduate qualifications in health service management quality or system improvement
Advanced computer literacy in Microsoft Office programs
Benefits
Professional Advancement: Recognition and Professional Development. Free access to LinkedIn Learning with over 18000 courses to advance your career and the Ramsay Leadership Academy to support career progression.
Ramsay Rewards: Access great deals at over 100 major retailers
Employee Wellbeing: Flexible working arrangements a commitment to work/life balance and free Employee Assistance Program offering access to confidential counselling coaching and support 24/7.
Make a Difference: Make a meaningful impact on the delivery of quality healthcare services and contribute to the transformation of the industry.
Ramsay Way Culture: Join a team dedicated to People Caring for People fostering a positive supportive and inclusive environment.
About Us
Ramsay Health Care a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of People Caring for People since 1964.
We believe in a bright future for our company and for every one of our employees our wellbeing initiatives and learning and development programs have seen us grow as an industry leader and sought after employer.
Requirements
A National Police Check conducted within the previous 12 months may be asked of you
To Apply
All applications must be lodged online. Applications made by recruitment agencies will not be considered.
For enquiries please contact Vicki Fox via email
Applications Close: 02/10/2025
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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