Technology Support Specialist

POSITIONTechnology Support Specialist

LOCATION Technology

SCHEDULE260 Days/ 8 Hours

JOB TYPE Hourly

UNION/CONTRACT M&O (PSE)

SALARY Level 1 Technology-M&O Salary Schedule

Placement is dependent on verified experience

Pay is annualized over 12 months

START DATE Upon Hire

SUMMARY
This position will assist in the maintenance and support of the district network including all hardware and software on various technology platforms.

ESSENTIAL RESPONSIBILITIES

• Assist in the day-to-day operations of the district network including all forms of district hardware and software
• Lead role in ensuring projects are completed accurately and in a timely manner reporting & documenting progress.
• Implement and execute all projects as assigned.
• Troubleshoot and repair network connectivity.
• Install operating systems and various software products.
• Work with various departments as needed with projects involving the network infrastructure and associated applications.
• Repair PC computers and Chromebooks
• Find solutions to problems and challenges through researching electronic resources or working with vendor support.
• Help end users understand and maintain computers printers and other devices.
• Consult with other technology services and supervisors about complex technical and operational issues.
• Other related duties as assigned.

QUALIFICATIONS

• Two-year Degree in Computer Networks or a related field.
• A certification preferred; Microsoft and/or Cisco certifications are a plus.
• Three-plus years of experience in IT or systems troubleshooting.
• Valid drivers license and an acceptable driving record.

KNOWLEDGE SKILLS & ABILITIES

• Significant knowledge of maintaining Microsoft Windows Operating Systems Office Products and Chrome OS.
• Proven skills in connecting and configuring various peripherals such as:
  • Printers
  • Wireless access points
  • Security cameras
  • LCD projectors
  • Document cameras
  • Sound systems
• Team-focused with excellent written and oral communication skills (friendly and clear).
• Ability to work independently determine priorities and manage time effectively with minimal supervision.
• Ability to document completed work and update users on the status of their requests.
• Comfortable operating under stressful conditions including managing multiple requests for support simultaneously.
• Possess life skills such as:
  • The ability to use/operate hand tools.
  • Lift heavy equipment.
  • Operate in tight spaces.

IMMEDIATE SUPERVISOR Director of Technology

TERMS OF EMPLOYMENT As provided by PSE contract. Subject to the needs of the District.

Verification of identity and United States work authorizationmust becompleted before employment commences. The successful candidate for thispositionmust complete a fingerprinted background check with the Washington State Patrol and the Federal Bureau of Investigation. Employment is contingent upon clearance of the background check.

ADDITIONAL INFORMATION

HEALTHCARE BENEFITS -Employees who meet the eligibility criteria outlined in Chapter 182-31WAChave access to medical dental vision supplemental life and supplemental disability insurance through the School Employee Benefit Board (SEBB).

RETIREMENT -All regular non-substitute employeesare enrolledin a state retirement plan through the Washington State Department of Retirement Systems (DRS).

SICK LEAVE -All regular non-substitute employees receive 12 sick leave days (proratedbased on FTE) and paid time off. Substitute employees receive sick leave perRCW49.46.210.

PAID TIME OFF -All regular non-substitute employees receive paid time off including annual and/or vacation leave. Paid time off varies bypositionand work year. Refer to the applicableCollective Bargaining Agreement or salary schedulefor details.

OTHER BENEFITS

Classified employees receive 10-13 paid holidays (depending onposition& work year). Refer to the applicableCollective Bargaining Agreement or salary schedulefor details.

Employeesmay beeligible forVEBAincluding monthlyaccrualand/or sick leave conversion. Benefits arepositionspecific. Refer to the applicableCollective Bargaining Agreement or salary schedulefor details.

West Valley School District does not discriminate in any programs or activities on the basis of sex race creed religion color national origin age veteran or military status sexual orientation gender expression or identity disability or the use of a trained dog guide or service animal and provides equal access to the Boy Scouts and other designated youth groups. The following employeeshave been designatedto handle questions and complaints of alleged discrimination: Title IX and Civil Rights Compliance Coordinator: Sabre Dahl 2805 N Argonne Rd. Spokane Valley WA 99212 Phone: .Section 504 Coordinator Dan Andrews2805 N Argonne Rd. Spokane Valley WA 99212 Phone: .

Required Experience:

Unclear Seniority