Join Our Replacement Vehicle Team as a Claims Specialist

Location: Brisbane Melbourne or Toowoomba
Work type: Permanent Full-time

At Suncorp were committed to standing by our customers during lifes most difficult moments. Our Replacement Vehicle Team is essential in helping customers after significant vehicle damage ensuring theyre Back on the Road quickly and comfortably in their new replacement vehicle.

Do you thrive on making a genuine difference in peoples lives If so this could be the perfect role for you. The Replacement Vehicle Team is a small group of dedicated portfolio managers focused on providing an exceptional experience for our customers.

What youll do:

• Make a meaningful impact. You will provide empathetic support to ensure they feel understood reassured and well cared for during this challenging time.
• Manage your own claims portfolio. Youll serve as the main point of contact for your portfolio of about 40 customers. From assessment you will use your high-level communication skills to guiding your customers through the process of precuring them a new vehicle ensuring they are well educated and informed throughout.
• Customer advocate. You are the voice of your customers using proactive communication and sound decision-making to fully understand and address their needs. Youll resolve any issues that come up and advocate on behalf of your customers whenever necessary.
• Support our motor strategy. Youll help us deliver on our promise of being 100% Motorvated getting customers back behind the wheel with minimal delay proactively working to achieve your KPIs and achieve high level customer outcomes.

What youll bring:

• Customer-first mindset. You have a proven genuine passion for your customers and know how to handle sensitive conversations with empathy and professionalism.
• Previous experience in insurance. Previous portfolio management will be highly regarded.
• Resilience and emotional intelligence. Youre steady in the face of tough conversations and can support customers through emotional situations.
• Strong decision-making skills. Youre confident using your judgement to find practical solutions and move things forward have a proven history of complaint resolution.
• A love for efficiency. You can manage multiple priorities and keep organised while still delivering great service within set timeframes.
• Adaptability. You like change in fact you thrive in dynamic evolving environments.

An interest or passion for cars and the automotive industry will be highly regarded.

What we can offer you

Suncorps employee benefits are designed to support empower and reward our people. Some of our benefits include:

• Employee discounts and rewards - exclusive offers on more than 400 of Australias large retailers including Myer David Jones Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance AAMI Shannons Apia and GIO.
• Study support - We encourage external learning and offer study support to eligible employees so you can continue to broaden your career opportunities while you work.
• Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
• Wellness - We offer a wide range of initiatives to promote our employees health and financial wellbeing. This includes discounts on major brand health insurance as well as discounted gym membership plans for our people.

Its worth noting that specific benefits may vary depending on the role level and location of the employee. For more on our employee benefits Click Here

Why youll love working with us

At Suncorp our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences weve had to become even more customer obsessed innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why were here. Caring for others being courageous and doing the right thing underpins everything we do.

Chase the sun apply online today

At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.

Advertised: 04 Sep 2025 E. Australia Standard Time
Applications close: 18 Sep 2025 E. Australia Standard Time