Active Directory

Windows Server Management: Install configure and maintain Windows Server environments ensuring optimal performance and reliability.

DNS Administration: Manage and maintain DNS infrastructure to ensure seamless network operations.

SCOM (System Center Operations Manager): Monitor and manage the health and performance of IT systems using SCOM.

ADFS (Active Directory Federation Services): Support the day-to-day operations of ADFS including monitoring basic configuration checks and first-level troubleshooting of federation and single sign-on issues

PKI Infrastructure: Conduct routine operational tasks such as certificate request processing renewal tracking and monitoring of PKI services while coordinating with senior teams for infrastructure-level configurations and issue resolution.

Active Directory Administration: Manage and maintain Active Directory including user account management group policies and domain services.

PowerShell Automation: Develop and implement PowerShell scripts to automate routine tasks improve efficiency and reduce manual intervention.

Entra ID Connect and Entra ID: Perform routine monitoring basic troubleshooting and support activities for Entra ID Connect and Entra ID services including ser sync issues and access requests while escalating complex issues to L3 support.

Security and Compliance: Ensure the security and compliance of Windows Server and Active Directory environments by implementing best practices and adhering to organizational policies.

Troubleshooting and Support: Provide advanced troubleshooting and support for Windows Server and Active Directory-related issues working closely with other IT teams to resolve incidents promptly.

PowerShell and Automation: Provide a good level of troubleshooting and support for Windows Server and Active Directory-related issues working closely with other IT teams to resolve incidents promptly.

Documentation: Maintain comprehensive documentation of configurations processes and procedures related to Windows Server Active Directory and PowerShell automation.

Continuous Improvement: Stay up-to-date with the latest industry trends and technologies and recommend improvements to enhance the IT infrastructure.

ITSM Process Understanding: Understand and implement IT Service Management (ITSM) processes including change request and incident management.