GA DDS Level 1 Help Desk Analyst (776101)
GA DDS Level 1 Help Desk Analyst (776101)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description:
Responsibilities
Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues assign tickets to appropriate internal and external support staff escalate tickets until resolved.
Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
2 years experience handling customers questions complaints and/or providing information in an IT call center environment.
2 years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook MS Office Win 7 and 10.
Vocational/Technical degree in computer applications computer technology or a closely related area from an accredited college
Knowledge of Apple
Raju Chidurala
Employment Type
Full-time
