Sales & Service Ops Specialist, Industrial Quality Solution
Sales & Service Ops Specialist, Industrial Quality Solution
Posted on :
04-09-2025
Employer Active
1 Vacancy
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Job Description
Customer Support & Communication
- Serve as the first point of contact for customer inquiries via hotline email and Customer Care Ticket system.
- Qualify and escalate customer issues to the appropriate teams or managers providing optimal solutions via phone or email.
- Coordinate with field engineers customers and other departments to ensure accurate information and timely resolution.
- Remind customers of recurring services such as Software Maintenance Agreements (SMA) and Service Maintenance Contracts (SMC).
- Promote service quality through customer feedback platforms such as Medallia and CPO.
Service Operations & Coordination
- Schedule and dispatch service engineers using CRM and Salesforce systems.
- Optimize service resource allocation to maximize utilization and job assignment efficiency.
- Prepare and manage quotations for services including repairs calibrations preventive maintenance training relocation and spare parts.
- Issue Sales and Service Contracts in English in accordance with company policies.
- Monitor and support order intake and revenue-related processes.
Order Management
- Process purchase order acknowledgements and coordinate delivery timelines.
- Manage spare part requests and ensure timely delivery to customers or service engineers.
- Order spare parts systems licenses and tools; track goods receipt and confirm delivery.
- Send tools and gauges for annual calibration.
- Process customer billing and confirm transactions in CRM/Salesforce.
Finance & Administration
- Follow up on outstanding accounts receivable (AR) and work to minimize overdue payments.
- Perform basic office administrative tasks such as document filing handling mail and managing general correspondence.
- Manage ordering storing and distributing office and departmental supplies via Fiori and SOR.
- Support travel arrangements and prepare the required documentation (e.g. invitation letters).
- Organize meeting logistics including hotel bookings and room reservations.
System Management & Data Handling
- Support the rollout and implementation of Salesforce across the IQS SEA region.
- Maintain accurate data records in CRM and other systems to support service and sales operations.
- Convert Marketing Qualified Persons (MQPs) into leads and assign to appropriate Sales Representatives based on guidelines.
Project & Team Support
- Assist in special assignments or cross-functional projects assigned by the supervisor to support operational goals.
- Participate in monthly admin meetings and present the best practices or country-specific updates as needed.
- Coordinate with the Marketing team during seminars exhibitions and local events.
Education / Professional Certification
- egree in business administration or a relevant field is preferred
- Strong communication and coordination skills in both English and Mandarin speaking is advantage.
- Ability to multitask and prioritize in a fast-paced environment.
- A proactive mindset and willingness to support cross-functional projects.
Experience
- Minimum 2 years of experience in customer service sales operations or administrative support role field is preferred
- Experience in CRM systems Salesforce and Microsoft Office Suite.
- Preferably experience in handling industrial customers
Knowledge / Skills / Other characteristics
- Clear and professional in English; strong customer service orientation. Professional appearance courteous manner with clear and friendly phone voice
- Excellent multitasking time management and attention to detail
- Skilled in Salesforce CRM systems MS Office
- Effective cross-functional collaboration with engineers sales and logistics teams
- Experienced in document preparation travel arrangements and meeting logistics.
- Knowledge of quotation billing and AR follow-up processes
Committed to high quality service
Your ZEISS Recruiting Team:
Doan Le Thuy DuongRequired Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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