Senior Principal Advanced Engineering
Senior Principal Advanced Engineering
Posted on :
04-09-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
04-09-2025
Job Description
Infosys is seeking a AI Contact Center Senior Principal Engineer with experience in telecommunication and retail domain
The Infosys Engineering unit is dedicated to amplifying product-centric value delivery through innovative engineering solutions. We focus on adopting a data-first approach to engineering and value-stream management enabling real-time visibility into the flow of value. Our team leverages advanced technologies such as AI ML and predictive analytics to drive continuous improvement enhance delivery processes and accelerate time to market.
The candidate must be located within commuting distance of Rogers AR or willing to relocate to the area.
Join us to be part of a team that is at the forefront of engineering innovation delivering intelligent insights and empowering stakeholders to achieve hyper-productivity and sustainable growth.
In the assigned Job Role of Engineering Project Lead 3 your Area of Responsibility will be as below:
Facilitate cross-functional collaboration and data-driven decision-making to ensure project execution and alignment with objectives
Engage with senior stakeholders and executive leadership to define project scope and foster consensus for successful outcomes
Define and drive the overall product vision aligning engineering efforts with market needs and business objectives to deliver impactful solutions
Establish quality benchmarks and implement risk management strategies to enhance project outcomes and mitigate organizational risks
Monitor project margins and ensure alignment between actual performance and financial targets
Develop RFP responses and participate in client discussions to finalize commercial estimates and drive Go-to-Market strategies
Identify staffing needs adaptable to changing project needs and set performance objectives to align team efforts with project goals
Lead organizational change initiatives and design training roadmaps to ensure smooth adoption of project-driven transformations
Strategic leadership in executing Go-to-Market strategies
Expertise in leading organizational change to adopt and transform project delivermethodologies
Expertise in developing strategies for building skill and competencies for the team
Proactive planning to align project financials with organizational goals
Required Skills and qualifications
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
Domain experience in AI/ML
Technical experience in AI led Customer service and Contact Center platforms
Preferred Skills:
Experience in cloud-native architecture
Domain experience in Telecom and Voice solutions
Scale and enhance the AI Containment offering and team skills
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
The job entails sitting as well as working at a computer for extended periods of time. You should be able to communicate by telephone email or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
The Infosys Engineering unit is dedicated to amplifying product-centric value delivery through innovative engineering solutions. We focus on adopting a data-first approach to engineering and value-stream management enabling real-time visibility into the flow of value. Our team leverages advanced technologies such as AI ML and predictive analytics to drive continuous improvement enhance delivery processes and accelerate time to market.
The candidate must be located within commuting distance of Rogers AR or willing to relocate to the area.
Join us to be part of a team that is at the forefront of engineering innovation delivering intelligent insights and empowering stakeholders to achieve hyper-productivity and sustainable growth.
In the assigned Job Role of Engineering Project Lead 3 your Area of Responsibility will be as below:
Facilitate cross-functional collaboration and data-driven decision-making to ensure project execution and alignment with objectives
Engage with senior stakeholders and executive leadership to define project scope and foster consensus for successful outcomes
Define and drive the overall product vision aligning engineering efforts with market needs and business objectives to deliver impactful solutions
Establish quality benchmarks and implement risk management strategies to enhance project outcomes and mitigate organizational risks
Monitor project margins and ensure alignment between actual performance and financial targets
Develop RFP responses and participate in client discussions to finalize commercial estimates and drive Go-to-Market strategies
Identify staffing needs adaptable to changing project needs and set performance objectives to align team efforts with project goals
Lead organizational change initiatives and design training roadmaps to ensure smooth adoption of project-driven transformations
Strategic leadership in executing Go-to-Market strategies
Expertise in leading organizational change to adopt and transform project delivermethodologies
Expertise in developing strategies for building skill and competencies for the team
Proactive planning to align project financials with organizational goals
Required Skills and qualifications
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
Domain experience in AI/ML
Technical experience in AI led Customer service and Contact Center platforms
Preferred Skills:
Experience in cloud-native architecture
Domain experience in Telecom and Voice solutions
Scale and enhance the AI Containment offering and team skills
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
The job entails sitting as well as working at a computer for extended periods of time. You should be able to communicate by telephone email or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Experience:
Staff IC
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
