HR Analyst (US Leaves Management)
HR Analyst (US Leaves Management)
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Job Description
Company:
MercerDescription:
We are seeking a talented individual to join our HRSS Operations Associate at Mercer. This role will be based in the Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.
As a Leave Management Analyst(Night Shift) you will be an essential member of the team who will liaise with stakeholders and colleagues of different levels.
Opportunity to enhance your skills and knowledge on Leave Management and work in a global diverse forward-thinking environment where everyone is encouraged to be a leader and shape their career
You will be joining a leading professional services company in the areas of risk strategy and people with a 150-year heritage of shaping industries driving innovation and serving the public good
A fast-paced exciting and friendly culture
You can rest assured a high value is placed on diversity and we work to foster understanding inclusion and innovation in the workplace
You will be doing meaningful challenging work and can look forward to a career with many opportunities to learn grow and advance
We will count on you to:
Utilize case management software to effectively manage end-to-end process of employee leaves; includes
Confirm policy applicability/eligibility and explain job protection rights.
Liaise with 3rd party vendors for medical information.
Confirm and document FMLA related absences and completing all required tasks as indicated by the case management software work/task list
Follows Standard Operating Procedures (SOPs) and company policies as well as US Local State and Federal guidelines for all leave types at all times to ensure compliance and minimize risk; escalates cases to higher level for guidance and resolution.
Update and maintain the HR Systems of Record with all information pertaining to an employees leave.
Utilize data and reporting from case management tools used by US Leave Management to ensure that Service Level Agreements (SLAs) are met and/or exceeded.
What you need to have:
Bachelors Degree Holder.
Effective communicator both verbally and written with strong interpersonal skills
Demonstrable experience in handling employee or customer concerns
Ability to adapt and be flexible in a dynamic environment
Excellent organizational skills and collaborate with colleagues
Proficient skills with MS Office Suite Excel Word and PowerPoint
Amenable to work on Night Shift
What makes you stand out:
Experienced working in HR with sound background in Shared Services or supporting global colleagues
Experienced BPO professional with experience handling US clients.
Sound knowledge on group benefits with emphasis on leave STD/LTD maternity parental Workers Compensation etc.
Why join our team:
We help you be your best through professional development opportunities interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.
Required Experience:
IC
Employment Type
Full-Time
