Senior Application Support Engineer
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join our dynamic team within the Securities Services technology group at JPMorgan Chase. Unlock your potential by providing critical application support and driving innovation through automation. Be at the forefront of technology support in a growing business area.
Job Summary:
As an Application Support Engineer at JPMorgan Chase within the Securities Services technology group you will play a crucial role in a business-oriented technology support/Site Reliability Engineering position. Your responsibilities will include providing application support for a variety of products within Securities Services both within sites across the Asia Pacific and globally. This role offers a genuine opportunity for career advancement within a business area experiencing growth. You will serve as the primary technology interface for business and operations teams in Manila and across the Asia Pacific region offering business-oriented technology support and managing production technology incidents until they are resolved.
Job Responsibilities:
- Provide business facing technology application support to business and operations groups across the Asia Pacific region.
- Manage production technology incidents up to resolution ensuring timely engagement escalation and effective communication to business technology and vendor partners
- Perform database troubleshooting of data and report issues. Drive automation initiatives to reduce manual tasks
- Improve support documentations and procedures
- Perform review and implementation of technology Application & Infrastructure release Disaster Recovery exercises and Patch management.
- Work within a follow-the-sun support model with global counterparts
- Act as Subject Matter Expert (SME) for key applications responsible for maintaining global best practice and hygiene standards
- Perform root cause analysis post incident analysis identifying tracking and implementing preventative measures
- Act as a key contributor in the continued development of tools frameworks & techniques to improve productivity and quality of the production support adopting SRE principles to manage and support the environment
- Develop and support automation tooling to improve the reliability of the platform and to increase the productivity of the team
Required qualifications capabilities and skills:
- Bachelors degree in Engineering Computer Science or Information Technology.
- Minimum of 10 years of experience within application support production management Site Reliability Engineering.
- Experience in Unix/Linux Windows Operating system and scripting languages such as Perl Shell and Python.
- Strong database background with SQL Oracle MS-SQL PostgreSQL Casandra.
- Support Management skills: design and use monitoring dashboards for day-to-day support generate service KPIs report on service stability & performance and log & message bus monitoring
- A proven track record of running Incident & Problem Management calls for business impacting outages performing post incident analysis identifying & implementing preventative measures and lessons learned following outages
- Experience with Control-M Splunk AppDynamics Dynatrace Grafana ITRS Geneos as monitoring tools and Kubernetes for container orchestration
Preferred qualifications capabilities and skills:
- Experience with cloud platforms (e.g. AWS Google Cloud) is a plus.
- Familiarity with Splunk for log analysis and monitoring
Required Experience:
Senior IC
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
