Order Processor
Order Processor
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Job Description
Empower Connect Evolve and Inspire - these are the values that drive us and make BMI a company where you can thrive and grow.
We have an exciting opportunity for an Order Processor to join the team on a fixed term contract until 28th August role is based in our Dublin office five days a week.
As an Order Processor you will be responsible for accurately processing and amending orders while building positive relationships with both internal and external customers. Your contribution will support the achievement of sales and volume targets by maximising orders and resolving any queries or errors. Additionally you will assist customer service representatives in delivering excellent customer service.
As the Order Processor your key responsibilities will be:
Organisation of inbound email mailboxes and distribution of customer queries.
Accurately process orders by direct order entry onto the Companys computer database and check and release orders.
Making outbound calls to customers to clarify any order queries where required.
Seek written confirmation from customers if there are any amendments to the original order/quotation.
Create and maintain professional working relationships with all internal stakeholders in particular ensuring close communication with Field Sales on all account management matters especially in the area of issuing and recording prices.
Ownership and accountability for their order book ensuring daily checks are completed including advising customers of their collection & process.
Thorough personal performance contribution to individual and team results in line with the departmental KPIs to help the company meet overall turnover and profitability.
Your key skills and experience will include:
Previous experience in a Data Entry / Order Processing role.
Experience of sales order processing.
Experience of working within a busy fast paced and demanding environment with the ability to work accurately within strict timescales.
Computer literate - Intermediate knowledge.
Willingness and confidence to make outbound calls.
Willingness and openness to learning new skills.
Self-motivated with a good telephone manner.
Professional communication skills both verbally and written.
Keen eye for detail with the ability to spot errors.
Ability to Handle multiple tasks effectively and efficiently.
Resilience.
Knowledge of SAP & CRM systems would be advantageous.
If you do not have all key skills but still feel like you would be a good fit please still apply and we will consider your application based on merit and experience.
Benefits
We offer a range of benefits that include:
A competitive base salary
Substantial bonus
Private medical insurance dependant on role
Company matched pension contributions between 4% and 8%
Income protection and life insurance
Employee Assistance Programme
A host of other benefits such as cycle to work scheme gym discounts and access to a discounts platform.
About BMI
BMI is a new name backed-up with over 180 years of roofing experience and knowledge. Bringing together some of the industrys most trusted local brands such as Redland & Icopal to become the largest supplier of both flat and pitched roofing and waterproofing solutions throughout Europe.
With over 120 production facilities across Europe Africa and Asia and more than 9800 employees worldwide were well positioned to offer an unparalleled level of experience and innovation to our clients.
Our roofing products and systems are designed and manufactured in the UK. We have multiple manufacturing sites and distribution depots across the UK and Ireland with our UK&I Head Office based in Milton Keynes and our industry-leading BMI Academy is based in South Cerney Gloucestershire.
Across these sites we offer a wide range of opportunities; from dedicated sales managers and technical experts to skilled operators in our plants we value every role in the BMI Team and are united in delivering excellence for our customers and becoming the best roofing and waterproofing solutions company in the world.
We are One BMI. We embrace and recognise our differences and unique qualities across all of our people and the value these bring. We inspire connect and empower our people and seek to proactively engage the communities in which we serve.
We continually focus on creating an inclusive culture where everyone contributes and thrives where our people feel valued for who they are have a sense of belonging and do their best every single day.
We are an equal opportunities employer and believe that everyone should be treated equally regardless of their religion beliefs age gender gender reassignment race disability marital or civil partnership status pregnancy or maternity sexual orientation or any other protected characteristic.
If you need any help or adjustments for any stage within the recruitment process due to health disability or any other reason please let us know by contacting .
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A career with BMI Group is more than just a job. We help you to find work you enjoy to use your skills and support you to become the best you can be.
Working together we can achieve great things. Come and join us.
Employment Type
Full-Time
