Client Support Specialist - Poland
Client Support Specialist - Poland
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Finalsite is the preferred website communications enrollment and marketing platform of more than 7000 schools and school districts in 119 countries around the world. The companys people products and services transform how schools connect and engage with their community recruit students and staff and fundraise; while managing the complex requirements around data privacy accessibility hosting and security. Finalsite products and services include award-winning website designs a robust content management system mass communications tools a powerful enrollment management system innovative inbound marketing tools data integration training support and marketing consulting. Finalsite is headquartered in Glastonbury CT USA with employees who work remotely in nearly every state in the U.S. as well as Europe South America and Asia. For more information please visit .
Vision
To build innovative solutions that elevate school engagement.
SUMMARY OF THE ROLEThe Client Support Specialist serves an essential role meeting the front-line needs of clients through ticketing phone and chat channels. Client Support Specialists work to educate empower troubleshoot issues and implement solutions for clients. The Client Support Specialist serves as Tier 1 for client issues escalating and interfacing with Tier 2 and other company personnel as needed.
LOCATION
Hybrid / Remote - Anywhere within Krakow Poland. B2B option for this role.
Finalsite is a global company and to enable strong collaboration we have established common core working hours. Candidates should be comfortable working from 11:00-20:00 CEST with core working hours being 16:00-18:00 CEST
Essential Functions:
Support clients via ticketing phone chat and social media channels in a timely manner
Stay up to date (through software update blogs new help center articles and training) on new product features and improvements as well as web trends.
Provide support training best practice and implementation assistance across our Content Management System and suite of products.
Troubleshoot investigate and create detailed software bug reports and product enhancement requests.
Participate daily in team stand-up meetings covering challenging tickets software bugs and other items of note.
Ability to solve a portion of incoming calls while on the phone summarizing and escalating others as appropriate.
Strengthen the Finalsite brand by exhibiting excellence in product knowledge and customer service.
QUALIFICATIONS AND SKILLS
Associates or Bachelors degree preferred or commensurate experience.
English language proficiency - written and spoken. Strong English language skills are mandatory. Prefer someone with B2 or C1 level.
Entry-level experience with websites built via content management systems (Wordpress Squarespace Wix Weebly Joomla etc.) preferred.
Ability to multitask and maintain patience when faced with challenging situations.
Prior customer service or technical support experience preferred (0-2 years) but not required.
Experience with support desk software (Zendesk preferred).
Finalsite is a global company and to enable strong collaboration we have established common core working hours. Candidates should be comfortable working from 11:00-20:00 CEST with core working hours being 16:00-18:00 CEST
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation please contact Finalsites People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and dont fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a email address. For added security where possible apply through our company website at Experience:
Unclear Seniority
Employment Type
Contract
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved