Customer Success Officer (English/German fluency)

Position summary:

Responsible for supporting the Rainforest Alliances business partners along the global supply chain (e.g. manufacturers packers traders retailers and farmers) giving advice to assure compliance with the standards policies and requirements of our programs including traceability claims and supply chain requirements. Uses best practice Customer Success processes to optimize customer experiences meet team goals and grow the mission impact of the organization. Relationship management and customer satisfaction are guiding principles in this work.

Responsibilities:
The Rainforest Alliances Core Values are Impact Change Collaboration Openness and Trust and as such they form the basis of the behaviours we demonstrate:

• Promptly respond to inquiries and provide information to companies on the implementation of certification traceability and claims requirements by email phone calls and live chats in multiple languages;
• Review and approve claims requests for certified products and promotional materials;
• Provide training as needed via phone calls webinars and occasionally in person to company partners and internal colleagues on our requirements and systems;
• Collaborate internally with other teams such as Technology Standards Product Development Corporate Engagement & Partnership and Marketing & Communications to provide outstanding support to companies;
• Share inputs and feedback for customer success processes reporting etc. as appropriate internally to support continuous improvement activities; and
• Other duties and projects as assigned.

Qualifications:

• Education: Bachelors degree or higher preferred (but not a must);
• Work Experience: Minimum 1-2 years of meaningful experience such as customer service sales marketing or communications;
• Communication Skills: Excellent writing editing and verbal communication skills in English and German additional fluency in Polish is a plus
• Digital literacy: Proficient in Microsoft Office and internet applications;
• General Work: Strong organizational skills to manage multiple priorities in a time critical manner excellent interpersonal skills customer orientation and strong attention to detail;
• Mission: Knowledge of sustainability practices a passion for environmental issues and experience with certification in sustainable agriculture preferred;
• Travel Requirements: Ability to travel up to 10% per year including internationally.

Level: 5

Deadline: 19 September 2025

Notes: Only candidates legally authorized to work in the Netherlands will be considered.

If you have any questions about the job vacancy please contact the HR department:

The Rainforest Alliance encourages diversity and inclusion across the global organization. With this commitment to diversity we are proud to be an equal opportunity employer and do not discriminate on the basis of gender race color ethnicity religion sexual orientation gender identity ages disability and any other protected group.

Required Experience:

Unclear Seniority