VIC & Clienteling Manager
VIC & Clienteling Manager
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Job Description
- Tokyo Japan
- On-site
Job Description
Acne Studios is a progressive luxury house and through collaboration and curiosity we set high aspirations and strive for excellence. We value everyones contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.
As VIC & Clienteling Manager you will beresponsible for designing and executing strategies to cultivate engage and retain our VIC for the APAC regions. This role places a strong emphasis on building meaningful long-term relationships with VIC through personalized experiences strategic clienteling initiatives and exceptional service touchpoints. The position requires close collaboration with store teams HQ and cross-functional partners both extrernal and internal. To elevate the client journey drive loyalty and strengthen the brands positioning among high-value clientel
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CULTURE OF COLLABORATION
We firmly believe that when you feel supported included and trusted it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds each with their unique skills and experiences.
WHAT YOU WILL DO
As VIC & Clienteling Manager you will play a vital role in;
VIC Relationship Development & Experience Management
- Identify engage and personally nurture relationships with top-tier clients ensuring they receive a highly personalized and memorable brand experience across all channels.
- Partner with store teams to develop and coach best practices in VIC engagement from initial approach to long-term relationship maintenance.
- Plan coordinate and attend exclusive client events shows and private appointments ensuring exceptional hosting and hospitality.
- Conceptualize and implement tailored client approaches service protocols and gifting strategies that reflect the brands DNA and resonate with local market sensibilities.
Clienteling Strategy & Execution
- Design and implement comprehensive clienteling programs to acquire engage and grow the VICdatabase.
- Collaborate with HQ and relevant departments to adapt global CRM strategies to local market needs and local moments ensuring alignment with brand objectives.
- Create personalized engagement plans based on client profiles purchase history location and channel preferences.
- Partner with the head of Retail(s) to embed a client-centric culture within store teams with a particular focus on the top-spending client segment.
Data-Driven Client Insights
- Analyze client data to identify key trends behaviors and opportunities for targeted engagement.
- Support stores in identifying and fast-tracking high-potential VICs.
- Analyse and find client tier development and oppurtinities set strategies and roll out action plans.
Operational & Budget Management
- Manage the local clienteling budget ensuring effective allocation of resources toward high-impact activities.
- Oversee project implementation and execution in partnership with HQ CRM teams ensuring timely delivery and high-quality standards
You will report to President APAC.
WHO YOU ARE
You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation respect and clear communication are important along with your ambition to learn and grow. If these qualities speak to you we would love to have you on our team.
Specific personal qualities for this role:
- A strong sense of hospitality and service mindset with the ability to genuinely engage and connect with clients
- Extensive knowledge and experience in luxury service with the ability to deliver highly personalized and elevated client experiences
- A genuine passion and interest in fashion
- The ability to embody the Acne Studios universe and represent the brand as a true ambassador
Specific experience and knowledge for this role:
- 7-8 years experience in luxury brand/fashion and in Retail functions
- 3 years experience in Clienteling VIC relationship engagement and CRM
- Fluent in both Japanese and English (Additonal language is a plus)
- Solid experience and track record as Client Advisor is plus
- Styling skill is a plus
What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyones individual expression of their own identity.
Required Experience:
Manager
Employment Type
Full Time
