Technical Communications Specialist
Posted on :
04-09-2025
Employer Active
1 Vacancy
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Job Description
What are we looking for
If you have a passion for technical precision and ownership of communications that deeply impact customer and partner experience we want you on our team. SentinelOne is expanding its Technical Communications function and looking for a Technical Communications Specialist to drive our customer-facing technical communications strategy. This includes full ownership of all Root Cause Analyses (RCAs) and collaboration with cross-functional teams to ensure all external technical content is timely accurate and actionable.
Youll be at the center of communication between SentinelOnes engineering depth and our external stakeholders taking complex technical findings and translating them into compelling understandable messaging. This role requires a strong foundation in technical writing incident analysis and a commitment to delivering content that instills clarity and trust.
What will you Do
- Take ownership of all customer- and partner-facing technical communications including incident-related updates and post-incident Root Cause Analyses (RCAs).
- Lead cross-functional collaboration with Engineering Product Management Services Support and Security Research to ensure technical communications are complete accurate and aligned across teams.
- Investigate incident tickets and engineering retroical depth across all outbound communications.
- Proactively develop and manage recurring communication cadences to educate and update customers and partners on platform developments technical changes and incident learnings.
- Act as a trusted liaison between customer-facing teams and the engineering organization to translate technical developments into impactful communication strategies.
- Provide internal visibility to stakeholders on upcoming communications and prepare teams to respond effectively to customer inquiries.
- Contribute to the creation and evolution of templates workflows and documentation standards that support scalable and high-quality technical to develop detailed clearly articulated RCAs for external audiences.
- Draft edit and manage a variety of technical content types including alerts product updates advisories and long-form documentation targeted at technical audiences.
- Ensure consistency and clarity in voice and technical depth across all outbound communications.
What experience or knowledge should you bring
- 5 years of experience in technical communications technical writing or related fields in a SaaS or cybersecurity context.
- Proven ownership of incident communication workflows including authoring Root Cause Analyses and post-mortem summaries.
- Exceptional technical writing skills with the ability to synthesize complex technical content into clear accessible formats for diverse audiences.
- Willingness to participate in an on-call rotation and be available during critical incidents that may sometimes take place outside of standard business hours to rapidly craft and deliver urgent technical communications to customers and partners.
- Experience collaborating across technical teams and customer-facing functions to gather accurate inputs and manage communications lifecycle.
- Working knowledge of endpoint protection XDR/SIEM platforms and/or cloud security architectures.
- Familiarity with documentation platforms and tools such as Confluence Jira Atlas and version-controlled content repositories.
- Deep understanding of customer-centric communication practices with demonstrated ability to manage communications across varying stakeholder levels.
- Impeccable attention to detail organizational skills and ability to prioritize in a fast-paced dynamic environment.
- Strong team player and self-starter with the ability to operate independently when required.
What will separate you from other candidates
- Previous experience in a security-centric role such as Technical Writer RCA Author Incident Response Analyst or Technical Program Manager in engineering or operations.
- Familiarity with Salesforce Marketo and campaign automation tools.
- Proficiency in tools such as Tableau or Power BI for supporting visual data communications.
- Experience with HTML/CSS for formatting communications or documentation.
- Professional fluency in one or more foreign languages.
- Demonstrated success building scalable communication programs for technical incident response and platform updates.
Why us
You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.
- Study Funds- SentinelOne contributes 7.5% over your base salary (no tax ceiling is applied) and employees contribute 2.5% of their base salary
- Pension fund- SentinelOne contributes to your pension fund according to local law. Pension contribution may vary based on the selected plan.
- RSUs- 4 years vesting with 1-year cliff and then quarterly.
- Annual bonus(depending on the performance of the company) paid out in 2 cycles
- Employee Stock Purchase Plan- The plan enables employees to purchase SentinelOne stocks at discounted prices vs. market value. (the plan is subject to local taxation)
- Company time off and holidays
- Private medical insurance
- Meal allowance
- Home office allowance
- Hybrid work model-The possibility of working both from the office and working from home
- Parental Leave- Embracing a new child into the family is a unique moment for everyone! In support of that we offer 20 weeks of fully paid leave for the birth parent and 12 weeks of paid leave for the non-birth parent
- Employee Assistance Program- Psychological sessions with certified therapists to help you overcome stress personal and professional challenges
- Free Parkingin our office building
- Music Roomfully equipped room
- Wellness- workout sessions and a wellness app
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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