Fraud Manager II
Fraud Manager II
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Job Description
Are you ready to make a difference in fraud prevention and client satisfaction Join our Private Client Fraud and Claims Team where youll lead and innovate ensuring our clients receive unparalleled fraud protection and remediation services. This role offers the chance to manage challenging situations with cutting-edge solutions fostering your career growth and mobility. Youll leverage your expertise in fraud detection and prevention to make informed decisions that safeguard our clients. If youre a critical thinker who thrives in a fast-paced environment this is the perfect opportunity for you.
As a Fraud Manager II within the Private Client Fraud & Claims team you will oversee fraud operations and support senior leadership with key performance indicators reporting and presentations. You will play a vital role in building fraud awareness and educational materials presenting to clients and stakeholders through webinars. Your work will be instrumental in protecting our clients and enhancing the firms reputation in the wider community. We value a collaborative team culture and are committed to providing opportunities for career growth and development. Join us in making a meaningful impact.
Job Responsibilities:
- Oversee and manage fraud operations ensuring our clients receive top-tier fraud protection and remediation services.
- Handle challenging situations by offering fraud detection prevention remediation and recovery solutions while managing customer expectations.
- Support senior leadership by providing insights and analysis on KPIs preparing reports and delivering presentations.
- Develop and implement fraud awareness and education materials to enhance understanding among clients and stakeholders.
- Conduct webinars and presentations to effectively communicate fraud prevention strategies and updates.
- Act as a subject matter expert for fraud escalations by working directly with clients to resolve issues and ensure satisfactory outcomes.
- Manage a team of managers who oversee specialists delivering exceptional service when a fraud incident is reported.
- Constantly review existing processes and identify opportunities to enhance efficiency.
- Provide training and coaching to team members and look for new ways to streamline existing processes.
- Continuously expand team knowledge of fraud through training feedback and internal resources.
- Deliver insights that inform fraud detection strategies.
Required Qualifications Capabilities and Skills:
- Five or more years of fraud prevention and remediation strategy experience.
- Excellent employee management skills and ability to partner with business stakeholders across the organization.
- Strong interpersonal skills with the ability to maintain composure in difficult situations.
- Strong analytical problem-solving and decision-making skills with attention to detail and the ability to work both independently and in a team environment.
- Demonstrated ability to contribute significantly to strategic business initiatives and partnerships.
- Proven track record of leadership development setting and achieving targets and executing key strategy initiatives.
- Proficiency in MS Word Excel PowerPoint and content sharing solutions like SharePoint.
- Excellent written and oral executive-level communication skills with a focus on delivering impactful presentations and webinars to clients and stakeholders.
- Willingness and ability to travel multiple times a year exclusively during the work week.
Preferred Qualifications Capabilities and Skills:
- Experience with existing and emerging fraud trends in the banking industry.
- Bachelors Degree or equivalent experience.
Required Experience:
Manager
Employment Type
Full-Time
