Claims Support Officer (Non Voice)
Claims Support Officer (Non Voice)
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1 Vacancy
Job Description
Primary Details
Time Type: Full timeWorker Type: EmployeeThis role is responsible for accomplishing various administrative tasks in support of the claims teams. Likewise they are responsible for fulfilling specific steps in the entire end to end claims process.Primary Responsibilities
Ensure compliance with QBE policies procedures and relevant legislations and regulations
Ensure compliance within delegated authority limits
Maintain effective communication with customers
Raise and authorize claims payments for valid invoices and within authority limits
Settle fast track claims wherein invoices are already available
Journal payments into claims
Triage emails to correct claims handlers
Make contact with another party to clarify contents of an invoice/ document
Identify recovery opportunities on claims
Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out
Ensure all required documents are complete before a hand-off to the Recoveries team
Required Education
Bachelors Degree or equivalent combination of education and work experience
Required Experience
NA
Preferred Competencies/Skills
Customer service skills
Proficiency in MS tools
Analytical and negotiation skills
Excellent verbal and written communication skills (English)
Preferably with Case Management Skills
Preferred Knowledge
Preferred Basic Knowledge of Insurance
Basic Knowledge of Customer Service
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know its not just what we do that matters its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
We are customer-focused
We are technical experts
We are inclusive
We are fast-paced
We are courageous
We are accountable
We are a team
All employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
To successfully perform this job the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company to each other and to our customers suppliers communities and governments. It provides clear guidance to help us to make good judgement calls.
Skills:
How to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
