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echnical Cluster Lead - Job Description

Position Overview

The Technical Cluster Lead is responsible for overseeing technical operations service delivery and team performance across a designated cluster of properties or markets. This role focuses on operational excellence technical innovation and cross-functional collaboration to ensure optimal building performance and client satisfaction within the assigned cluster.

Key Responsibilities

Cluster Operations Management

• Lead technical operations across assigned property cluster (typically 5-15 properties)
• Oversee building systems performance maintenance programs and capital projects
• Ensure consistent service delivery standards across all cluster properties
• Coordinate with property management teams to optimize operational efficiency
• Manage cluster-wide technical budgets and vendor relationships

Technical Excellence

• Implement and maintain technical standards and best practices across the cluster
• Conduct regular property assessments and technical audits
• Drive energy efficiency initiatives and sustainability programs
• Oversee preventive maintenance programs and emergency response protocols
• Ensure compliance with safety regulations building codes and environmental standards

Team Leadership

• Manage technical staff including engineers technicians and specialists across cluster properties
• Provide coaching development and performance management for direct reports
• Foster collaboration and knowledge sharing between cluster teams
• Coordinate training programs and skill development initiatives
• Support recruitment and onboarding of technical personnel

Strategic Planning & Innovation

• Develop cluster-specific technical strategies and improvement plans
• Identify opportunities for operational optimization and cost reduction
• Lead implementation of new technologies and digital solutions
• Analyze performance metrics and develop action plans for improvement
• Support business development and client retention efforts

Stakeholder Management

• Serve as primary technical contact for cluster clients and tenants
• Collaborate with account management and business development teams
• Coordinate with corporate technical teams and subject matter experts
• Manage relationships with key vendors and service providers
• Provide technical expertise for lease negotiations and space planning

Required Qualifications

Education & Experience

• Bachelors degree in Engineering Facilities Management or related technical field
• 7-10 years of experience in commercial real estate operations facilities management or building engineering
• 3-5 years of supervisory or team leadership experience
• Professional certifications (FMP SMA CFM or relevant engineering licenses) preferred

Technical Competencies

• Strong knowledge of building systems (HVAC electrical plumbing fire safety security)
• Experience with CMMS/IWMS platforms and building automation systems
• Understanding of energy management and sustainability practices
• Familiarity with construction and capital project management
• Knowledge of relevant codes regulations and industry standards

Leadership & Communication Skills

• Proven ability to lead and motivate technical teams
• Strong problem-solving and analytical capabilities
• Excellent communication skills with ability to interact with diverse stakeholders
• Project management experience with ability to handle multiple priorities
• Customer service orientation with focus on client satisfaction

Technology Proficiency

• Experience with PropTech solutions and IoT building technologies
• Proficiency in data analysis and reporting tools
• Knowledge of digital workplace technologies
• Understanding of smart building concepts and applications

Preferred Qualifications

• Experience managing geographically dispersed teams
• Background in multiple property types (office industrial retail healthcare)
• Experience with ESG reporting and sustainability certifications (LEED ENERGY STAR etc.)
• Lean Six Sigma or similar process improvement training
• Advanced degree in Engineering Business or related field

Key Performance Indicators

• Cluster operational performance metrics (uptime response times tenant satisfaction)
• Budget management and cost optimization achievements
• Energy efficiency and sustainability improvements
• Team performance and development metrics
• Client retention and satisfaction scores

What We Offer

• Competitive salary with performance incentives
• Comprehensive benefits package including health dental and retirement plans
• Professional development opportunities and continuing education support
• Flexible work arrangements and modern technology tools
• Career advancement opportunities within JLLs global platform
• Access to industry-leading training and certification programs

Travel Requirements

• Regular travel within assigned cluster (up to 50%)
• Occasional travel for training conferences or corporate meetings
• Valid drivers license required

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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