Product Specialist, Mine Control
Product Specialist, Mine Control
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Job Description
Technical Specialist Mine Control
This is an onsite Mining Consultant role supporting our Fleet Management Solutions (Pitram) clients. Oversee implementation projects. Train customers & provide technical support. BETA test new products. Assist with product demonstrations & events.
About Us
Founded over 35 years ago Micromine is a leading provider of next-generation technology for the mineral resources industry. With 22 offices globally we are one of the worlds premier mining software companies with our solutions used in more than 90 countries including over 50 mine sites and 3000 projects.
What We Offer
An established global business that is growing fast with great benefits:
- A competitive salary with opportunities for professional development.
- Medical reimbursement and Insurance for employee and their relevant family members.
- A team first culture and the chance to work within the mining technology industry
About The Opportunity
As the Technical Specialist Mine Control you will play a key support role for customers of our fleet management and mine production system Micromine Pitram. Being at the forefront of client interactions your work will solidify customer relationships and ensure their satisfaction. This position will be working on a mine site with a roster of FIFO Jakarta to Timika 6 weeks on 2 weeks off.
Reporting to the Technical Services Manager Mine Control (Americas) your key responsibilities will include:
- Assisting with all aspects of Micromine Pitram implementations
- Providing telephone email and face-to-face support for licence holders
- Conducting training with clients and in-house staff (in-person and online)
- Ensuring enhancement requests bugs and development issues are raised and resolved
- BETA testing new versions and products to check improved functionality
- Supporting the Sales team during technical demonstrations trade shows and other events
About You
You will have proven technical support experience within the mining industry.
Other key skills experience and qualifications:
- A tertiary qualification in either Information Technology Mechatronics Mining Engineering Geology or a related discipline
- Experience with network and database technologies (e.g. SQL Oracle)
- 2-5 years of experience within an operational exploration or mining environment preferably underground mines
- The ability to travel nationally or internationally to manage Micromine Pitram implementations
- Verbal and written proficiency in both English and Bahasa
- Experience with a Fleet Management Solution is a bonus
- Experience in a FIFO environment is preferred
Next Steps
Ready to join the Micromine team Apply now or visit to learn more.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
