Digital Support Technician Level 3 Apprentice

The Service & Team:

The Systems Team within the Planning & Housing Service provides system administration and end user support to the systems used by the Development Management Land Charges Building Control Public Protection Licensing and Private Sector Housing functions.

The Role:

This role is providing end user support for the Systems used within Planning & Housing and Regulatory Services and acting as System Administrators for the Idox Uniform System Public Access Idox Document Management System (DMS) Enterprise Dashboard Idox Mobile Apps and using Power Bi/MS Access for performance management.

We are looking for a motivated and driven person who can work both collaboratively and using their own initiative to support the Systems Support team. Excellent customer care communication and organisational skills will be essential and system administrator knowledge/experience would be advantageous. The ability to work with accuracy and pay attention to detail together with being able to deal with a high volume of work is essential. Experience of using the IDOX Uniform/Document Management System (DMS) would be advantageous although full training will be given.

Should you be successfully appointed to this role some of your Key Responsibilities will include:

• Providing end user support and a helpdesk service on the use of the Idox Uniform system Idox DMS Enterprise Dashboard (workflow) Idox Mobile Apps Power Bi MS Office.
• Acting as System Administrators for the Idox systems which includes setting up end user accounts system configuration and writing document templates using complex coding for system fields to auto generate
• Writing complex queries using Power Bi/MS Access for performance management purposes
• Dealing with FOI (Freedom of Information) and SAR (Subject Access Requests) enquiries
• Data Management to accord with data protection GDPR and document retention policies
• Writing system user guides and procedure guides
• User acceptance testing Writing user acceptance plans testing of system upgrades issues resolution and communicating system changes to users
• Dealing with external customer enquiries in relation to the online planning register
• Delivering training on the use of Systems either on a 1:1 basis or in a small group setting
• Good understanding of systems and using them in line with council procedures.
• Be responsible for own self development to ensure role requirements are met.
• Actively support colleagues
• Use systems knowledge to streamline and improve existing processes
• Fostering a collaborative environment promoting knowledge sharing and continuous improvement with colleagues inside and outside of the team
• Ensuring accuracy and efficiency in data handling and reporting

This is a public/customer-facing role where the statutory English language requirement for public sector workers applies.

Working Pattern:

Whilst the location/work base for this role has been specified our evolving ways of working means that the role will require you to work in a hybrid way e.g. working from home and working from the South Wheal Crofty offices in Pool near Camborne. More details will be provided at the interview.

Whilst flexible working is possible and there is a flexi system in place there will be a requirement to work within the core business hours of Monday to Friday 9.00am to 5.00pm the majority of time as this role provides end user support.

What youll need to succeed:

Applicants should have 5 x GCSEs at Grade 5 or above (or equivalent) including Maths and English experience of using Microsoft office applications and any other reasonable use of IT. You will have good interpersonal and communication skills and enjoy the challenge of working within a busy team.

Please read the role profile for the full details of this role attached below in this advert

What youll get in return:

Cornwall Councils ambition is to be an employer of choice a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

a competitive salary.

a defined benefit pension scheme based on your career average earnings. This includes the option for extra voluntary contributions

a generous annual leave entitlement with the potential to purchase additional leave.

A national award-winning employee health and wellbeing programme

Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Additional Information:

Please note we are unable to offer sponsorship for this role

The full role profile is attached here

We recommend saving a copy of this to refer to if you are invited to an interview.

For more information or an informal chat about the role please contact

Application Process

Please attach a supporting statement to your application you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstratewhy you are suitable against each of the points marked as Application on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience which clearly illustrates what you did and the effect it had. The interview process will contain a panel interview alongside assessment exercises. Guidance on how to complete your application can be found here The application process.

Please note that applications cannot be edited after they have been submitted please contact if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.